Shamaiah Mosley
Atlanta,GA
Summary
Results-driven Store Manager and Administrative Coordinator experienced in retail operations and team leadership. Improved store performance through effective customer service, employee training, and compliance management. Committed to fostering positive work environments and enhancing customer experiences through efficient organizational strategies.
Detail-oriented operations assistant possessing outstanding wpm typing speed and customer service abilities. Organized and coordinated individual with several years of hands-on experience providing administrative and clerical support to aid in day-to-day business operations. Independent and self-motivated team player recognized for maintaining high standards of excellence in daily operations.
Overview
14
14
years of professional experience
Work History
Operations Assistant
Aspen Dental
Norcross
10.2025 - 09.2026
- Coordinated appointment scheduling to optimize patient flow and reduce wait times.
- Managed front desk operations, greeting patients and providing exceptional customer service.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Coordinated daily operations, optimizing workflow and ensuring timely task completion.
- Tracked inventory records, preventing shortages and supporting seamless operations.
- Provided administrative support by preparing documents and reports for management review.
- Conducted data entry and maintained patient records, ensuring accuracy and compliance with regulations.
- Assisted with billing and insurance claims, verifying information for accuracy and timely processing.
- Improved office workflows by implementing organizational strategies. through implementation of organizational strategies.
- Participated in team meetings to provide feedback on operational issues and solutions.
Store Manager
Metro By T-Mobile
Nocross
11.2020 - 07.2025
- Led store team for over five years in the telecommunications industry, focusing on achieving sales goals and enhancing customer satisfaction.
- Proven track record of exceeding sales targets by implementing effective merchandising strategies and team training programs.
- Managed store operations, overseeing inventory management, staff scheduling, and financial reporting to ensure smooth daily functions.
- Identified issues and implemented strategic solutions to enhance workflow and improve team efficiency.
- Demonstrates strong organizational skills, ensuring timely completion of projects while adhering to budget constraints.
- Skilled in using various software tools to maintain accurate records and facilitate efficient communication within the organization.
Administrative Coordinator
Marshall's
Doraville
06.2012 - 10.2020
- Developed training materials for new employees to enhance onboarding experience.
- Coordinated onboarding process for new employees by providing information packets and training materials.
- Procured office supplies to maintain essential inventory levels for smooth workflow. to maintain adequate inventory levels.
- Answered phone calls, provided information, and connected callers to appropriate personnel.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Operated cash register and processed customer transactions efficiently.
- Managed cash transactions to ensure financial accuracy and security., credit, and refund transactions accurately and securely.
- Maintained cleanliness and organization of checkout areas and merchandise displays.
Education
High School Diploma -
Lakeside High School
AtlantaC.N.A Training -
Crosskeys High School
AtlantaHuman Resource Management -
University of Phoenix's
OnlineSkills
- Appointment scheduling
- Scheduling
- Customer service
- Patient satisfaction
- Data entry
- Billing and claims
- Insurance verification
- Transaction processing
- Document preparation
- Staff onboarding
- Training
- Office Coordination
- Team coordination
- Cash management
- Budget tracking
- Analytical skills
- Problem solving
- Patient satisfaction
- Billing and insurance coordination
- Team leadership
- Time management
- Recordkeeping
- Administrative support
- Office supply management
Languages
English
Timeline
Operations Assistant
Aspen Dental
10.2025 - 09.2026
Store Manager
Metro By T-Mobile
11.2020 - 07.2025
Administrative Coordinator
Marshall's
06.2012 - 10.2020
High School Diploma -
Lakeside High School
C.N.A Training -
Crosskeys High School
Human Resource Management -
University of Phoenix's