SHAMIELE SINGH
Atlanta
Summary
Enthusiastic and customer focused Retail Sales Professional with over 5yrs of experience in beauty, fashion and customer service. Skilled in building strong client relationships, providing tailored product recommendations and creating welcoming high end experiences. Known for strong work ethic and passion for beauty and skincare. Seeking to bring enthusiasm and retail expertise to a Prestige Beauty Adviser role.
Overview
11
11
years of professional experience
Work History
Online Boutique Owner
Shamzcloset LLC
11.2020 - Current
- Launched and successfully managed Shamzcloset LLC overseeing operations, marketing, inventory and customer service.
- Track sale performance and analyze trends to optimize product offerings and pricing strategies.
- Develop and execute social media strategies to engage customers and grow brand visibility.
- Established strong partnerships with key suppliers to ensure timely delivery of products.
- Utilized data analytics to monitor customer trends, resulting in personalized shopping experiences that elevated customer satisfaction.
Sales Associate
Nordstrom
12.2021 - 08.2024
- Delivered exceptional customer service in a high-end retail environment.
- Assisted with styling, fitting and product recommendations.
- Built relationships with customers to encourage repeat business.
- Maintained visual standards and supported seasonal floor resets.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Beauty Advisor
Macy's
05.2018 - 09.2021
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Customer Service Representative
JetBlue Airlines
05.2018 - 12.2020
- Provided exceptional customer service to passengers by assisting with bookings, inquiries and resolving issues effectively.
- Communicated effectively with customers from diverse backgrounds to ensure positive travel experience.
- Created customer satisfaction surveys utilizing Microsoft Word to drastically reduce and mitigate potential problems.
- Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.
- Handled customer inquiries and complaints in a professional and courteous manner.
Front Desk Agent
Sandals Hotel
01.2014 - 01.2017
- Welcomed and assisted guests daily with exceptional customer service to enhance guest experience.
- Managed check-in and check-out process efficiently to ensure smooth operation and timely guest arrival.
- Resolved guest complaints promptly and effectively, maintaining a high level of customer satisfaction.
- Collaborated with team members to streamline front desk operations and improve guest flow.
- Utilized software systems to manage reservations and maintain accurate guest records.
Education
Business Administration - Business Administration
PRE UWI
07.2013
High School - undefined
ST.HUGHS HIGH SCHOOL
07.2010
Skills
- Customer Service & Relationship Management
- Conflict Resolution & Problem Solving
- Skincare and makeup Knowledge
- Communication & Interpersonal Skills
- Social Media Marketing
- Product upselling and promotion
Timeline
Sales Associate
Nordstrom
12.2021 - 08.2024
Online Boutique Owner
Shamzcloset LLC
11.2020 - Current
Beauty Advisor
Macy's
05.2018 - 09.2021
Customer Service Representative
JetBlue Airlines
05.2018 - 12.2020
Front Desk Agent
Sandals Hotel
01.2014 - 01.2017
High School - undefined
ST.HUGHS HIGH SCHOOL
Business Administration - Business Administration
PRE UWI
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