Summary
Overview
Work History
Education
Skills
Timeline
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Shamiele Singh

Atlanta

Summary

Experienced with providing excellent customer service and ensuring guest satisfaction. Strong Entrepreneurial spirit demonstrated through the successful management of my Online Boutique since 2020. Utilizes effective communication and problem-solving skills to enhance dining experiences. Known for reliability, strong communication skills and a positive attitude.

Overview

11
11
years of professional experience

Work History

Online Boutique Owner

Shamzcloset
11.2020 - Current
  • Organized seasonal sales events to clear out excess inventory while generating additional revenue streams for the business.
  • Managed the day-to-day financials of the online boutique.
  • Analyzed sales data to identify trends, adjust marketing strategies, and inform future purchasing decisions for optimal inventory assortment.
  • Enhanced customer satisfaction by providing responsive and personalized customer service through various communication channels.

Server/Hostess

Zapphire Lounge
02.2018 - 11.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Front Desk Agent

Sandals Ocho Rios
03.2014 - 09.2017
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Education

High School Diploma -

ST. Hughs High School
Kingston, Jamaica
07-2010

Skills

  • Customer service & Relationship Management
  • Conflict Resolution & Problem Solving
  • Communication & Interpersonal Skills
  • Customer satisfaction
  • Adaptability and flexibility
  • Effective team contributor

Timeline

Online Boutique Owner

Shamzcloset
11.2020 - Current

Server/Hostess

Zapphire Lounge
02.2018 - 11.2020

Front Desk Agent

Sandals Ocho Rios
03.2014 - 09.2017

High School Diploma -

ST. Hughs High School

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Shamiele Singh