Dan Clemmons
Atlanta
Summary
Dedicated professional known for strong customer service focus and cash handling accuracy. Experienced in training new employees and resolving customer complaints, contributing to enhanced team performance and increased sales.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader
Popeyes Chicken
02.2025 - Current
- Supervised team members during high-volume shifts to ensure efficient operations.
- Trained new employees on menu items and service standards to enhance customer experience.
- Implemented safety protocols to uphold health standards and promote workplace safety.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Increased sales with introduction of promotional strategies that attracted more customers.
Education
High School Diploma -
DISCOVERY K12 Home School
Monarch Beach (Dana Point), California06-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Training assistance
- Creative problem solving
- Customer service management
- Team supervision
- Staff education and training
- Staff training and development
- POS system operation
- Safety processes and procedures
- Inventory counts
- Complaint resolution
- Sales and upselling
- Shift paperwork completion
- Professional appearance
- Policy enforcement
- Client service
- Sales reporting
- Quality control assurance
- Operations management
- Sales expertise
Certification
- ServSafe, Popeyes - 05/06/2026 - 05/06/2031
Timeline
Shift Leader
Popeyes Chicken
02.2025 - Current
High School Diploma -
DISCOVERY K12 Home School