Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanequa Preston

Douglas

Summary

Dynamic customer service professional with experience at SC Data Center, excelling in active listening and critical thinking. Proven ability to resolve escalated issues and enhance customer satisfaction. Skilled in CRM software and payment processing, contributing to streamlined operations and a positive customer experience in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

SC Data Center
09.2023 - Current
  • Responded to customer inquiries, providing accurate information and solutions effectively.
  • Utilized CRM software to manage customer interactions and track service requests.
  • Assisted in resolving escalated customer issues, ensuring satisfaction through effective communication.
  • Collaborated with team members to streamline service processes, enhancing overall efficiency.
  • Developed knowledge of product offerings to provide informed support during customer interactions.

FID Processor

Walmart Distribution Center
10.2013 - 06.2023
  • Processed incoming shipments using RF scanners to ensure accuracy and efficiency.
  • Operated pallet jacks and forklifts for safe material handling and storage.
  • Collaborated with team members to maintain optimal workflow in fast-paced environment.
  • Assisted in training new employees on best practices and safety protocols.
  • Monitored compliance with safety standards, contributing to a safer workplace culture.

Cashier

Krystal's Restaurant
05.2007 - 07.2011
  • Processed customer transactions efficiently using point-of-sale system.
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Maintained cleanliness and organization of work area to enhance guest experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Diploma - Business

Wiregrass Georgia Technical College
Valdosta, GA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Call center experience
  • Payment processing

Timeline

Customer Service Representative

SC Data Center
09.2023 - Current

FID Processor

Walmart Distribution Center
10.2013 - 06.2023

Cashier

Krystal's Restaurant
05.2007 - 07.2011

Diploma - Business

Wiregrass Georgia Technical College
Shanequa Preston