Shaniqua Miller
Rex
Summary
I am eager, diligent hardworking mother of four a who Is Dedicated Customer Service.and I have a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. And looking to Grow.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
Chester
04.2025 - 11.2025
- Assisted customers with inquiries and resolved issues effectively.
- Maintained accurate records of customer interactions and transactions.
- Utilized call center software to track and manage customer requests.
- Provided information about products, services, and policies to customers.
Wearhouse Associate
Amazon
Henrico
02.2024 - 02.2025
- Operated warehouse equipment to efficiently move products and materials.
- Sorted and organized inventory for optimal storage and retrieval.
- Loaded and unloaded delivery trucks following safety procedures.
- Assisted team members with training on warehouse processes and equipment use.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Updated inventory and production information using warehouse management systems and scanner guns.
Mail Handler Assistant
USPS
Sandston
09.2021 - 10.2023
- Sorted incoming mail to ensure accurate distribution within the facility.
- Operated mail processing equipment to facilitate efficient handling of packages.
- Loaded and unloaded mail containers for timely transportation to delivery routes.
- Followed safety protocols to minimize risks during mail handling operations.
- Reported any malfunctions or problems with equipment to supervisors immediately.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines
Shift Manager
Pizza Hut
Ashland
11.2019 - 08.2021
- Supervised daily operations and staff performance during busy restaurant shifts.
- Trained new team members on customer service and food preparation standards.
- Managed inventory levels and ordered supplies to ensure kitchen efficiency.
- Resolved customer complaints swiftly to enhance overall dining experience.
- Coordinated with kitchen staff to maintain quality and presentation of menu items.
- Implemented health and safety regulations to ensure a clean working environment.
- Monitored cash handling procedures and maintained accurate financial records.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Shift Leader
Priscilla McCall's
Richmond
02.2018 - 02.2019
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained new staff on product knowledge and customer service techniques.
- Managed inventory levels to maintain stock availability and minimize waste.
- Coordinated team schedules to optimize coverage during peak hours.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Conducted regular staff meetings to communicate goals and expectations clearly.
- Monitored sales trends to assist in product placement and promotional strategies.
Shift Manager
McDonald
Ashland
04.2014 - 09.2016
- Supervised daily operations and staff performance during busy restaurant shifts.
- Trained new team members on customer service and food preparation standards.
- Managed inventory levels and ordered supplies to ensure kitchen efficiency.
- Resolved customer complaints swiftly to enhance overall dining experience.
- Implemented health and safety regulations to ensure a clean working environment.
- Scheduled employee shifts to optimize coverage during peak hours.
- Helped employees accomplish tasks during peak periods.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Cashier
McDonald's
Ashland
04.2009 - 04.2014
- Operated cash register and processed customer transactions accurately.
- Maintained cleanliness and organization of the front counter area.
- Assisted customers with menu selections and special requests.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Patrick Henry High School
Ashland, VA06-2009
Skills
- Customer service
- Call center software
- Complaint resolution
- Record management
- Training and development
- Attention to detail
- Effective communication
- Conflict resolution
- Scheduling
- Microsoft office expertise
- Money handling
- Call center experience
- Key holder experience
- Assertiveness
- 10-key
Timeline
Customer Service Representative
Maximus Call Center
04.2025 - 11.2025
Wearhouse Associate
Amazon
02.2024 - 02.2025
Mail Handler Assistant
USPS
09.2021 - 10.2023
Shift Manager
Pizza Hut
11.2019 - 08.2021
Shift Leader
Priscilla McCall's
02.2018 - 02.2019
Shift Manager
McDonald
04.2014 - 09.2016
Cashier
McDonald's
04.2009 - 04.2014
High School Diploma -
Patrick Henry High School