Shantea Perkins

• Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
• Managed complex service issues, ensuring timely resolutions and maintaining positive relationships.
• Trained new representatives on policies, procedures, and effective communication techniques.
• Streamlined processes for handling customer complaints, resulting in improved response times.
• Collaborated with cross-functional teams to develop solutions addressing recurring customer concerns.
• Analyzed customer feedback data to identify trends and recommend service improvements.

• Collaborate with customers to maintain service retention and clarify existing billing and cost-saving packages

• Prepared and sliced meat and cheese to ensure product quality. Decorated cakes creatively to attract customers. Made pizzas swiftly in response to demand fluctuations. Operated scales for precise ingredient measurements. Handled customer inquiries within 10 seconds for efficient service. Fulfilled truck orders accurately to maintain inventory levels. Provided outstanding customer service, enhancing overall client satisfaction.

• Optimized Drive Thru efficiency by managing shift schedules effectively. Managed cash transactions and shift changes to maintain operational integrity. Directed team during shifts, focusing on performance metrics.

• Utilized various software to ensure optimal health care delivery for each client.
• Maintained high-quality standards in health insurance plans for all customers.

• Processed money and lottery transactions to ensure high accuracy and efficiency. Managed truck orders to guarantee timely fulfillment of customer requests. Delivered exceptional customer service by addressing inquiries and resolving issues promptly. Handled lottery operations in strict compliance with regulatory requirements. Maintained fast-paced work environment, ensuring all customers received adequate attention.

Prepared pizzas in under 10 seconds to enhance service efficiency. Delivered exceptional customer service, ensuring satisfaction for each patron. Coordinated driver routes to optimize delivery times and coverage. Answered phones and processed orders promptly to maintain workflow.

• Delivered exceptional customer service through attentive and personalized interactions. Processed cash and lottery transactions accurately and efficiently. Maintained a fast-paced work environment to meet customer needs promptly. Handled customer inquiries with care to ensure satisfaction and loyalty.