Shaquerius Allen
Union Point
Summary
Dynamic customer service professional with experience at Durhamtown Plantation, excelling in active listening and critical thinking. Proven ability to enhance customer satisfaction through effective CRM utilization and teamwork. Committed to maintaining high service standards while adapting to new challenges, ensuring efficient issue resolution and a positive customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Durhamtown Plantation
05.2019 - 08.2021
- Assisted customers with inquiries and provided accurate information regarding products and services.
- Utilized customer relationship management (CRM) software to track interactions and resolve issues efficiently.
- Collaborated with team members to ensure timely response to customer requests and concerns.
- Adapted quickly to new systems and processes, enhancing service delivery standards.
Team Member
McDonald's Restaurant
09.2020 - 12.2020
- Assisted in daily operations to ensure smooth workflow and efficiency.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Operated point-of-sale systems for accurate transaction processing.
- Maintained cleanliness and organization of work areas to comply with safety standards.
Education
High School Diploma -
Greene County High School
Greensboro, GA05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Team Member
McDonald's Restaurant
09.2020 - 12.2020
Customer Service Representative
Durhamtown Plantation
05.2019 - 08.2021
High School Diploma -
Greene County High School
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