Shawn R. Post
N3 Results / Accenture – Google Cloud
Atlanta,GA
19
years of professional experience
Experienced with identifying new business opportunities and fostering client relationships. Utilizes strategic planning and negotiation skills to drive growth and meet company objectives. Track record of effective communication and collaboration to ensure sustained client satisfaction.
Work History
Business Development Representative II
2 Years 7 Months- Team Lead from April 2022 to January 2023
- Maintained a minimum of 70-90 outbound activities per day.
- Researched and updated client contact information in the CRM.
- Led training and shadow sessions for new team members
- Held call calibration sessions with the team to share best practices
- While on the Enterprise team from February 2023 to January 2024, created specific outreach efforts guided by Field Sales Representative while assisting the manager and engaging their books of business.
Business Development Representative II
5 Months- Resolved inbound client cases and inquiries within 24 business hours
- Maintained an audit score of 90% or higher each month
Business Development Representative II
10 Months- Conducted outbound phone and email inquiries to members, facilitating their contract conversions.
- Closed a minimum of two conversions per day.
- Maintained a minimum of 60 outbound activities per day.
- Researched and updated client contact information in the CRM.
Client Retention Supervisor
1 Year 3 Months- Interviewed and screened potential candidates for QASS and QAA positions.
- Compiled monthly reports to track and improve team performance. Monthly reports were used to determine individual commission pay out.
- Analyzed historical data to realign QAA regional territories and goals.
- Conducted monthly One on One reviews and training with QASS and QAA.
- Monitored daily and monthly team KPIs. Also reviewed team biweekly schedule for payroll.
Quality Assurance Agent (QAA) Team Lead
10 Months- Interviewed and screened potential candidates for QASS Team Lead and QASS positions.
- Assisted in creation of Standard Operation and Procedures document.
- Generated and provided reports and interpreted high level data upon request.
- Tracked QAA monthly performance in relation to goals.
- Participated in Fusion Training to educate new Sales Executives about the Client Retention Team.
- Conceived new training materials for QAA.
Quality Assurance Support Specialist (QASS) and QASS II
3 Years 1 Month- Executed Lead Analysis, Lease Matches, and Market Analysis.
- Strategized with Sales Executives and implemented save strategies to maximize client retention.
- Created and revised Lead Analysis and Lease Match templates.
- Trained and assisted in training new team members.
- Maintained a healthy work funnel and updated monthly Win Board.
Inside Sales Executive
1 Year 7 Months- Managed 137 active accounts with over 375 communities.
- Expand current active accounts by capturing a larger portion of a client’s portfolio.
- Identify, pitch, and close upgrade opportunities for existing clients.
- Assist in resolving customer service and billing related issues.
- Piloted a program to launch the hunter/farmer team.
- Collaborated with management and another team member to create guidelines and procedures for the new pairing.
- Reworked existing media to develop customer facing presentations which are role specific.
- Trained farmers when the pilot was expanded to incorporate the whole Rent.com sales team.
Temp at Rentpath
4 Months- Gathered and distributed daily reports for KPIs and sales performance statistics for Telesales, Single Unit, Spotlight, and National sales teams.
- Created addition reports based off of manager’s request.
- Called Telesales leads.
Customer Service Representative
10 Months- Manage customer accounts and ensure that payments are made in a timely manner.
- Collection calls
- Field visits
- Utilize the internet to obtain new contact information
- Make daily bank deposits, accept customer payments, process vehicle liens, and comply with all other applicable consumer and privacy law.
- Increase store profitability through customer relationship development, community involvement, and marketing.
- Determine loan values based off of a comprehensive vehicle appraisal.
Accounts Manager
1 Year 11 Months- Trained members, answered questions, and provided additional assistance regarding health benefit program.
- Proactively coached new members on process and procedures.
- Composed weekly pending report checklists and schedules for sales staff.
- Resolved payment issues regarding monthly collections.
- Mailed suspension and termination letters to members unable to resolve billing issues.
- Maintained enrollment and Accounts Receivables databases
- Compiled and distributed monthly invoices to members.
- Processed new contracts and cancellations.
Area Leader
1 Year 10 Months- Facilitated weekly telephone meetings with teachers from 7 other schools. Resulting in:
- Improved communication
- Increased motivation
- Additional training
- Organized interschool activities to motivate students and teachers.
Native English Teacher (NET)
4 Years 4 Months- Taught Sprint, Active, Codomo, and Private classes for ages 3 and up.
- Designed individualized lessons for private students without texts, which resulted in improved reading, speaking, and writing skills.
- Provided model lessons, level checks, and counseling to current and prospective students.
- Participated in direct marketing campaigns to increase student numbers.
Education
Bachelor of Arts (B.A.) - English Literature, Computer Science
- Major: English Literature
- Minor: Computer Science
- GPA: 3.45
Skills
Computer Skills: Proficient in MS Office
Word
Excel
PowerPoint
Data Ladder
Quickbooks
SalesForce
Dayforce
CPQ
Skype
Gmail
Google Docs.
Language Skills: Conversational German and Intermediate Japanese.
Relationship building
Account management
Lead development
Consultative sales
Business relationship management
Sales strategy
Account development
Client acquisition
B2B
B2C
Cross-functional coordination
Sales prospecting
Accomplishments
- Consistently maintained 80% or higher of team goals from June 2017 to present.
- Was the top rated store in the district for November ’11, December ’11, and April ’12 after factoring in past due account, possible charge offs, profit, and growth.
- Was the top selling Native English Teacher out of 100 schools during the Self-Study Focus of Winter ’08.
- While working for GEOS, maintained a renewal rate of 70% or greater each month.
- Passed the Japanese Language Proficiency Exam Level 3.
- Second highest team performer for Q4 of 2023
- Above goal for Q1 and Q2 of 2024
Timeline
Business Development Representative II
N3 Results / Accenture – Google Cloud
09.2021 - 04.2024Read More
Business Development Representative II
N3 Results – Google Concierge
03.2021 - 08.2021Read More
Business Development Representative II
N3 Results - eMoney
05.2020 - 03.2021Read More
Client Retention Supervisor
RentPath
04.2018 - 07.2019Read More
Quality Assurance Agent (QAA) Team Lead
RentPath
06.2017 - 04.2018Read More
Quality Assurance Support Specialist (QASS) and QASS II
RentPath
05.2014 - 06.2017Read More
Inside Sales Executive
RentPath
10.2012 - 05.2014Read More
Temp at Rentpath
Global Employment Solutions
06.2012 - 10.2012Read More
Customer Service Representative
TitleMax
08.2011 - 06.2012Read More
Accounts Manager
SmartServices
07.2009 - 06.2011Read More
Area Leader
08.2007 - 06.2009Read More
Native English Teacher (NET)
GEOS Language Corporation
02.2005 - 06.2009Read More
Boston College
Bachelor of Arts (B.A.) from English Literature, Computer Science
Read More