Shelly Ann Joseph
McDonough
Summary
Dedicated healthcare administrative professional with a strong background in client communication, scheduling, and front-office operations. Expertly manages high call volumes while providing compassionate service to diverse patient populations, ensuring operational efficiency and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Client Support & Scheduling Specialist
Tyme Global Technologies
Remote
01.2021 - 06.2026
- Coordinate high-volume scheduling requests with accuracy and professionalism.
- Provide client support by resolving concerns and guiding individuals through service processes.
- Maintain accurate records and ensure compliance with organizational standards.
- Demonstrate strong customer-service orientation suitable for healthcare environments.
- Adapt quickly to new software and workflow requirements.
Front Office Operations Associate
Holiday Inn Express
01.2019 - 01.2021
- Managed front desk operations, ensuring seamless check-ins, check-outs, and accurate documentation handling.
- Executed administrative tasks with strict confidentiality and high attention to detail, supporting overall office efficiency.
- Delivered compassionate support to individuals in need, fostering a welcoming environment.
- Enhanced organizational and multitasking skills to effectively navigate a fast-paced environment.
Education
Masters - Healthcare Administration
Southern New Hampshire University
Manchester, NH11-2026
Bachelor of Arts - General Studies (Human Services Emphasis)
Southern New Hampshire University
Manchester, NH01-2025
Skills
- Appointment coordination
- High-volume call handling
- Client communication
- Customer service
- Documentation accuracy
- Workflow management
- HIPAA-aware confidentiality
- Fast learner with new medical software
- Administrative efficiency
- Front desk operations
- Multitasking
- Cross-functional coordination
- Team collaboration
- Professional telephone demeanor
- Telephone etiquette
- Dependability
Additional Information
Passionate about transitioning into healthcare front desk and administrative roles., Friendly, professional, and client-centered communication style., Fast learner with strong computer, typing, and organizational skills.
Core Healthcare Administrative Skills
- Client scheduling & appointment coordination
- Front desk operations & check-in/check-out
- Electronic health record (EHR) data entry
- High-volume call handling
- Client communication & service recovery
- Intake forms & documentation accuracy
- Workflow management & multitasking
- HIPAA-aware confidentiality
- Fast learner with new medical software
Timeline
Client Support & Scheduling Specialist
Tyme Global Technologies
01.2021 - 06.2026
Front Office Operations Associate
Holiday Inn Express
01.2019 - 01.2021
Masters - Healthcare Administration
Southern New Hampshire University
Bachelor of Arts - General Studies (Human Services Emphasis)
Southern New Hampshire University