Sherisse Hammonds
Atlanta
Summary
Dynamic customer service professional with extensive experience at Publix, adept at resolving conflicts and enhancing customer loyalty. Proven ability in problem resolution and active listening, leading to increased satisfaction. Skilled in training and mentoring teams, fostering a collaborative environment to achieve exceptional service outcomes.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Publix
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Server/Skilled Trainer
Cracker Barell
10.2015 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Head Cashier Supervisor
Home Depot
10.2015 - 11.2017
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
Education
Associate of Science - Hospitality And Tourism Management
Monroe College
Bronx, NY05-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
Publix
09.2023 - Current
Server/Skilled Trainer
Cracker Barell
10.2015 - 10.2023
Head Cashier Supervisor
Home Depot
10.2015 - 11.2017
Associate of Science - Hospitality And Tourism Management
Monroe College
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