SHERLEEN LEONARD
Atlanta
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Claims Representative Level 1
Ttec (TeleTech) - HealthCare Solutions
Atlanta
01.2022 - 05.2022
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Conducted research into medical terminology related to healthcare claims processing activities.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Processed a high volume of claims efficiently while maintaining quality standards.
Customer Service Representative/ Part-time
William Sonoma
Atlanta
10.2021 - 03.2022
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat support.
- Returns, white glove service & customization accuracy.
- Provide assistance with website navigation
Account Associate
Tyme Global Technologies & 4 consulting inc. (4CI)
Atlanta
09.2021 - 11.2021
- COVID-19 vaccination campaign registration and scheduling / data entry.
- Maintained accurate records
Account manager
RMI
Atlanta
07.2020 - 12.2020
- Provide professional and courteous customer service to improve business performance
- Maintained accurate records of all customer interactions in the CRM system.
UHC Agent
Wipro
01.2020 - 06.2020
- Calculated quotes and educated potential clients on insurance options
- Collect Premiums
- Educated client benefits and services
- Resolve customer concerns
Tech. Support Agent
Tele-performance
02.2019 - 11.2019
- Help customers troubleshoot issues with a piece of equipment
Account Associate
VXI global solutions inc.
01.2017 - 10.2018
- Track and follow-up all customer requests in a timely manner
- Answer customer inquiries concerning products, billing etc
Education
Some College (No Degree) - Communication Techniques
IFH — INSTITUTE FRANCOPHONE D'H
Skills
- Zendesk
- Hippa compliance
- Slack
- Fluent in French / Creole
- Microsoft office
- Documentation management
- Data entry
- Regulatory compliance
- Attention to detail
- Research skills
- Case management
- Quality assurance
- Appeals filing
- Coverage determination
- Claims review level 1
- Interpersonal communication
- Electronic authorization processing
- Customer service
- Independently WFH/ remote
- Troubleshooting
- Punctuality
- Leadership
Timeline
Claims Representative Level 1
Ttec (TeleTech) - HealthCare Solutions
01.2022 - 05.2022
Customer Service Representative/ Part-time
William Sonoma
10.2021 - 03.2022
Account Associate
Tyme Global Technologies & 4 consulting inc. (4CI)
09.2021 - 11.2021
Account manager
RMI
07.2020 - 12.2020
UHC Agent
Wipro
01.2020 - 06.2020
Tech. Support Agent
Tele-performance
02.2019 - 11.2019
Account Associate
VXI global solutions inc.
01.2017 - 10.2018
Some College (No Degree) - Communication Techniques
IFH — INSTITUTE FRANCOPHONE D'H