Shonte Brown
Marietta
Summary
Dynamic professional with extensive experience at Drivetime, excelling in operations management and staff development. Proven track record in enhancing customer satisfaction and team productivity through strategic problem-solving and effective communication. Skilled in decision-making and employee motivation, consistently achieving performance goals and fostering a positive work environment. Was promoted from a Sales Advisor in our Cleveland, Ohio location to be an Assistant General Manager at our Detroit, MI location and now I am managing the Marietta, GA location,
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Drivetime
09.2023 - Current
- Managed daily operations, ensuring compliance with company policies and service standards.
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
- Led regular performance reviews, providing constructive feedback and setting goals for team development.
- Resolved operational challenges through strategic problem-solving, enhancing overall team productivity and morale.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Car Sales Advisor
Drivetime
11.2019 - 09.2023
- Delivered exceptional customer service, enhancing client satisfaction and retention rates.
- Developed comprehensive product knowledge to educate customers on vehicle features and benefits.
- Facilitated vehicle demonstrations, effectively showcasing automotive performance and capabilities.
- Collaborated with finance team to streamline loan processes, improving customer experience during transactions.
Sales Associate
Progressive Insurance
04.2015 - 10.2019
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Developed product knowledge to effectively assist customers with purchasing decisions.
- Trained new associates on sales techniques and store policies to improve team performance.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Warrensville Heights High School
Warrensville Heights, OH05-2008
Skills
- Staff management
- Operations management
- Staff development
- Employee relations
- Sales coaching
- Customer service
- Employee motivation
- Decision-making
- Hiring and onboarding
- Team leadership
- Inventory management
- Customer relations
Certification
- Licensed -Property and Casualty Insurance
- Licensed- Dealer License
Timeline
Assistant General Manager
Drivetime
09.2023 - Current
Car Sales Advisor
Drivetime
11.2019 - 09.2023
Sales Associate
Progressive Insurance
04.2015 - 10.2019
High School Diploma -
Warrensville Heights High School