Shykema Collins
Evans
Summary
I am a highly motivated customer service representative with years of experience delivering exceptional support in fast-paced environments and management. Skilled in handling customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. Strong communicator with a proven ability to build rapport, manage conflict, and provide accurate information. Proficient in multitasking, and committed to delivering top-tier service and contributing to business success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Concentrix
08.2022 - 01.2025
- Resolving issues
- Engaging in sales activities.
- Addressed and resolved customer complaints, concerns, and efficiently.
- Maintain a professional and friendly demeanor
- Helping businesses with Tech Support.
Customer Service Representative
State Farm
05.2020 - 07.2022
- Point of contact for customers, providing prompt, accurate, and friendly service,
- answering inquiries, assisting with policy changes, processing claims,
- educating customers about insurance options.
- Addressed and resolved customer complaints and concerns promptly and efficiently
Assistant Manager
Hibbett Sports
01.2017 - 01.2020
- Played an active role in optimizing store performance, focusing on improving sales, customer satisfaction
- Assisted in monitoring staff performance, inventory management, and visual merchandising for a positive work environment
- Coordinated, tracked, and reported on daily operational activities
- Addressed and resolved customer complaints.
Education
AAS - Psychology
East Georgia State College
Swainsboro, GA08.2017
Skills
- Customer service
- Problem solving
- Critical thinking
- Time management
- Remote strategy
- Active listening
- Data analysis
- Organizational skills
- Call center experience
- Microsoft excel
- Deescalating
Timeline
Customer Service Representative
Concentrix
08.2022 - 01.2025
Customer Service Representative
State Farm
05.2020 - 07.2022
Assistant Manager
Hibbett Sports
01.2017 - 01.2020
AAS - Psychology
East Georgia State College
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix