Shy'meshia Hopkins
Warner Robins
Summary
Enthusiastic client services, professional with strong background directly interfacing with industry customers. Well-versed in products, services and customer trust. I am a dedicated and motivated person, with strong work ethics and willing to gain and develop new experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TSYS Global Payments
02.2022 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Shipping Dock Worker
Amazon
09.2020 - 09.2022
- Optimized load planning techniques to maximize truck capacity usage without compromising product safety during transit.
- Ensured accurate record-keeping of incoming and outgoing shipments, minimizing errors and lost items.
- Streamlined workflow for faster processing and loading of shipments, reducing turnaround times.
- .*Enhanced security measures on the shipping dock by implementing access controls and monitoring systems to prevent theft or unauthorized entry.
Quality Assurance (QA)
Pyrotechnic Specialties
07.2019 - 09.2020
- Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
- Assist operations by tracking, documenting, and reporting quality levels of pellets.
- Developing and implementing standards for inspection.
- Developing a workflow for product inspection.
- Communicating with other team members to solve problems.
Amazon
Education
No Degree - Early Childhood Education
Middle Georgia State University
Cochran, GAAssociate of Applied Science - Pharmacy Technician
Miller-Motte Technical College
Macon, GA05.2025
High School Diploma -
Seminole County High School
Donalsonville, GA05.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Cherry Picker Forklift
- Inventory
- Machinery (Booster Machine)
Timeline
Customer Service Representative
TSYS Global Payments
02.2022 - 03.2024
Shipping Dock Worker
Amazon
09.2020 - 09.2022
Quality Assurance (QA)
Pyrotechnic Specialties
07.2019 - 09.2020
Amazon
No Degree - Early Childhood Education
Middle Georgia State University
Associate of Applied Science - Pharmacy Technician
Miller-Motte Technical College
High School Diploma -
Seminole County High School
Similar Profiles
Mangesh JadhavMangesh Jadhav
Senior Network Analyst at TSYS, Global PaymentsSenior Network Analyst at TSYS, Global Payments
Tania BakshiTania Bakshi
Business Systems Specialist at TSYS Global PaymentsBusiness Systems Specialist at TSYS Global Payments
YASH GUPTAYASH GUPTA
Senior Software Engineer at TSYS | Global PaymentsSenior Software Engineer at TSYS | Global Payments