Simone Florence
Augusta
Summary
I can offer an outstanding Customer service with comprehensive experience in hospitality and customer service. Skills include handling high-volume calls, scheduling appointments, and managing visitor logs. Known for maintaining positive relationships with clients while ensuring office operations run smoothly. I also believe that I can offer positive , successful outcomes with any company ! Being a team player plays a huge part in working with a company . High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Overview
9
9
years of professional experience
Work History
Front Desk Executive
Physicians united urgent care
Augusta
02.2023 - Current
- Scheduled appointments for patients, efficiently managing the appointment calendar
- Verified insurance information and collected co-pays, streamlining the billing process
- Answered phone calls and addressed patient inquiries with professionalism and accuracy
- Maintained patient records by accurately updating personal information, medical history, and insurance details
- Managed incoming and outgoing mail, distributing correspondence to appropriate staff members
- Assisted with administrative tasks such as filing documents, organizing paperwork, and maintaining office supplies inventory
- Collaborated with healthcare providers to ensure smooth patient flow throughout the clinic
- Followed HIPAA guidelines to maintain strict confidentiality of patient information at all times
- Managed waiting area cleanliness by tidying up magazines, wiping down surfaces regularly, and ensuring a comfortable environment for patients
- Developed and maintained positive relationships with patients, ensuring their comfort and satisfaction throughout their visit
- My role as an executive front desk receptionist I make sure that patient has all the requirements to be seen as a patient in our clinic such as Proof of Identification and Health insurance.
- My role is to also make each patient visit as smooth as possible.
- Assisted patients with insurance verification and billing inquiries.
- My duties are also to make sure that the front part of the urgent care is functioning correctly.
Assistant Store Manager
Citi Trends
Augusta
05.2016 - 11.2023
- My role of a 1st assistant manager was to make sure the staff and the store was ran properly along with store manager.
- I was also responsible for the vision of the store such as setting up displays for corporate visits and changes within each company.
- Being a first assistant is similar to the store manager and plays a big role in each company within the region.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided training to new employees on company policies and procedures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Education
Cosmetology -
Augusta Technical College
Augusta, GA05.2017
High School Diploma -
Lucy Craft Laney High School
Augusta, GA05.2014
Skills
- Insurance and office management
- Management
- Computer skills
- Office Management
- Floorsetting
- File Management
- Problem-solving skills
- Sales expertise
- Training and mentoring
- Cash Handling
- Sales Support
Timeline
Front Desk Executive
Physicians united urgent care
02.2023 - Current
Assistant Store Manager
Citi Trends
05.2016 - 11.2023
Cosmetology -
Augusta Technical College
High School Diploma -
Lucy Craft Laney High School