Sinthia Castaneda
Ellaville
Summary
Detailed Client Service Professional known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Nail Technician
Queen’s Nails
Americus
11.2018 - Current
- Collaborated with team members to ensure efficient service during peak hours.
- Handled scheduling and appointment management to optimize client flow effectively.
- Recommended additional services and products based on client consultations and trends.
- Provided excellent customer service through friendly interactions with clients.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Followed health regulations regarding sanitation practices throughout the salon.
- Built repeat client base to increase profits and stabilize cash flow.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Met with clients to discuss needs, service preferences and special requests.
- Cleaned and sterilized tools and work areas between customers.
Team Member
Zaxby's
Americus
08.2018 - 10.2018
- Provided excellent customer service in fast-paced dining environment.
- Prepared food items according to safety and quality standards.
- Operated kitchen equipment efficiently and safely during peak hours.
- Maintained cleanliness and organization of workstations throughout shifts.
- Processed customer orders accurately using point-of-sale system.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Served orders to customers at windows, counters and tables.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Operated cash register to process customer payments accurately and efficiently.
Education
Certificate - Nail Technician
Columbus Technical College
Columbus, GA 08.2020 - 05.2021
HS Diploma With Honors -
Schley County High School
Ellaville, GA 08.2015 - 05.2019
Skills
- Customer service
- Client consultation
- Appointment scheduling
- Customer relationship management
- Cash handling
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Sales techniques
- Conflict resolution
- Verbal and written communication
- Product upselling
Languages
Spanish
Native/ Bilingual
Timeline
Certificate - Nail Technician
Columbus Technical College
08.2020 - 05.2021
Nail Technician
Queen’s Nails
11.2018 - Current
Team Member
Zaxby's
08.2018 - 10.2018
HS Diploma With Honors -
Schley County High School
08.2015 - 05.2019