Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonia Sung

Atlanta

Summary

Results-driven Regional Manager with a proven track record in operations management, team leadership, and customer service. Experienced in overseeing multi-site retail operations, training franchisees, and optimizing performance. Adept at working with diverse populations, with a strong background in case management and community resource coordination.

Overview

3
3
years of professional experience

Work History

Regional Manager

Yummi Sushi
02.2024 - 05.2025
  • - Oversaw day-to-day operations of over 30 Yummi Sushi kiosks across a designated region, ensuring compliance with company standards in food quality, safety, and service.
  • - Managed and supported more than 30 franchisees, providing ongoing coaching and performance management.
  • - Delivered training to franchisees on operations, customer service, and company policies.
  • - Implemented regional sales strategies to drive revenue growth and improve customer engagement.
  • - Conducted regular audits and evaluations to maintain high standards of customer service and brand consistency.
  • - Monitored inventory levels, collaborated with supply chain partners, reduced waste, and optimized ordering processes.

Social Adjustment Case Manager

Inspiritus Inc
04.2023 - 01.2024
  • - Provided comprehensive cultural orientation and extended case management services to refugees and immigrants, facilitating successful integration into the community.
  • - Assisted clients in accessing public benefits such as SNAP, healthcare enrollment, and housing assistance.
  • - Coordinated with internal departments and external agencies to resolve barriers in accessing mainstream services.
  • - Scheduled and accompanied clients to essential appointments, providing transportation and advocacy.
  • - Maintained accurate documentation in compliance with grant requirements, tracking client progress and service outcomes.

Sushi Helper

AFC Sushi
11.2021 - 01.2022
  • Prepared high-quality seafood, rice and ingredients for sushi.
  • Monitored food temperature, discarding items not stored correctly.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Cleaned and maintained work areas, equipment and utensils.
  • Assisted in setting up and breaking down kitchen stations.
  • Placed orders to restock items before supplies ran out.

Education

High School Diploma -

Parkview High School
Lilburn, GA
05-2019

Skills

  • Microsoft Excel
  • Microsoft Outlook
  • Customer Service
  • Communication
  • Documentation
  • Critical Thinking
  • Operational management
  • Sales and marketing strategies

Languages

English (Fluent)
Burmese (Fluent)

Timeline

Regional Manager

Yummi Sushi
02.2024 - 05.2025

Social Adjustment Case Manager

Inspiritus Inc
04.2023 - 01.2024

Sushi Helper

AFC Sushi
11.2021 - 01.2022

High School Diploma -

Parkview High School

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Sonia Sung