Star’Lexus Eagle
Sandersville
Summary
Compassionate Medical Professional experienced in direct patient care and medical office management. Delivered high levels of patient satisfaction through effective communication and adherence to regulatory standards. Combined extensive clinical experience with strong skills in venipuncture, specimen collection, and patient support to enhance healthcare experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
Sandersville
10.2024 - Current
- Resolved customer complaints and issues promptly and professionally.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with inquiries and product selections efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance overall customer service experience.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Phlebotomist/Certified Medical Assistant
Pure Diagnostics On The Go
Sandersville
06.2022 - 12.2024
- Collected blood samples from patients using proper phlebotomy techniques.
- Educated patients on the blood draw process to alleviate anxiety and ensure cooperation.
- Prepared and labeled specimens for laboratory analysis according to safety protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Assisted healthcare providers with patient examinations and procedures.
- Collaborated with medical staff to improve patient care processes.
- Adhered to HIPAA guidelines regarding patient privacy.
- Maintained cleanliness and organization of the work area and equipment.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted back office patient processes to reduce office wait times.
Education
Washington County High School
Sandersville, GASkills
- Customer service
- Customer inquiries
- Complaint handling
- Order processing
- Call center operations
- Retail sales customer service
- Technical support
- Call management
- Follow-up skills
- Time management
- Task prioritization
- Administrative support
- Medical terminology
- Effective communication
- Problem solving
- Microsoft PowerPoint
Certification
- Clinically Certified Medical Assistant
- Certified Phlebotomist
References
References available upon request.
Timeline
Customer Service Representative
Walmart
10.2024 - Current
Phlebotomist/Certified Medical Assistant
Pure Diagnostics On The Go
06.2022 - 12.2024
Washington County High School