Stephanie A Cruz Sánchez
Atlanta
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Connexus Resourse Group
American Fork
06.2025 - Current
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support to ensure seamless service.
- Responded to customer inquiries, delivering accurate information on products and services to enhance customer satisfaction.
- Educated customers on company policies and procedures clearly.
- Documented customer interactions, transactions, and feedback to support improved service delivery and future reference.
COORDINADOR OF SALES
SMK CONSTRUCTION
ATLANTA
03.2023 - Current
- Coordinated distribution of assignments to optimize team performance
- Arranged production schedules.
- Collaborated with external vendors
- Monitored remote contractors and offsite employees to ensure timely project execution
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed work schedules aligned with budget constraints and workload demands
- Computed balances, totals or commissions to support the accounting team.
- Analyzed financial activities
TECHNICAL SUPPORT
HUGHES NETWORK A SYSTEMS, LLC
GERMANTOWN
05.2020 - 03.2023
- Updated and processed programming changes and equipment upgrades to ensure optimal system functionality.
- Monitored service orders to completion and closed service tickets.
- First-level support and remotely troubleshoot issues with service, equipment.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Provided remote assistance for technical issues using screen sharing and control tools, resolving user problems efficiently.
- Delivered Tier 3 IT support for hardware and software, addressing complex issues and enhancing user satisfaction.
COORDINADOR OF SALES
ERON INC
ATLANTA
03.2021 - 01.2023
- Coordinated distribution of assignments to optimize workflow and ensure timely completion
- Engaged with external vendors to negotiate contracts and improve service delivery.
- Issued work schedules and duty assignments to align team resources with project deadlines
- Developed detailed production schedules to streamline workflow and enhance efficiency.
- Computed balances, totals or commission
- Maintained accurate employee attendance records to support payroll and performance evaluations
COORDINADOR OF SALES
SOUTHEASTERN ROOFING
ATLANTA
02.2016 - 10.2021
- Coordinated assignment distribution to ensure timely project completion
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Issued work schedules, duty assignments and deadlines.
- Developed work schedules aligned with budget constraints and workload demands
- Monitored remote contractors and offsite employees to ensure project accuracy and timeliness
- Collaborated with external vendors
- Processed timesheets for payroll accuracy
- Analyzed financial activities
COORDINADOR OF SALES
SMK CONSTRUCTION
ATLANTA
03.2009 - 02.2016
- Managed timesheets, inventory, and insurance policies.
- Distributed assignments among team members to ensure timely project completion.
- Arranged production schedules.
- Collaborated with external vendors
- Maintained employee attendance
- Monitored remote contractors and offsite employees to ensure project precision and adherence to deadlines.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Issued work schedules, duty assignments and deadlines.
- Developed work schedules according to budgets and workloads
- Calculated balances and totals to assist accounting team with accurate financial reporting.
- Analyzed financial activities of the company
Education
High School -
Central Gwinnett High School
Lawrenceville, GAHigh School -
New Hope Academy
Atlanta, GASkills
- Customer service
- Sales Support
- Tech Support
- Technical assistance
- Remote desktop support
- Microsoft Office
- Conflict resolution
Certification
Certified W-G [International Lean Six Sigma]
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Connexus Resourse Group
06.2025 - Current
COORDINADOR OF SALES
SMK CONSTRUCTION
03.2023 - Current
COORDINADOR OF SALES
ERON INC
03.2021 - 01.2023
TECHNICAL SUPPORT
HUGHES NETWORK A SYSTEMS, LLC
05.2020 - 03.2023
COORDINADOR OF SALES
SOUTHEASTERN ROOFING
02.2016 - 10.2021
COORDINADOR OF SALES
SMK CONSTRUCTION
03.2009 - 02.2016
High School -
Central Gwinnett High School
High School -
New Hope Academy