Steven Nguyen
Warner Robins
Summary
Dedicated Network Operations Technician known for expertise in network troubleshooting and hardware inventory management. Proven ability to implement upgrades and maintain optimal functionality, ensuring continuous network operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Network Operations Technician
United States Air Force, USAF
Warner Robins
09.2023 - Current
- Configured and maintained network devices to ensure optimal functionality.
- Collaborated with team members to implement network upgrades and improvements.
- Documented network configurations and changes for future reference and compliance.
- Provided technical support to users, resolving issues with networking equipment.
- Conducted routine inspections of network systems to maintain security protocols.
- Monitored system performance to ensure availability of services to authorized users.
- Installed, configured and maintained network devices such as routers, switches, firewalls and wireless access points.
- Tracked inventory of all equipment used in the company's networks including hardware, software and licenses.
- Installed and managed connected hardware and application components to assure nonstop environment operations.
Education
Associate of Applied Science - Information Technology
Community College of The Air Force
Montgomery, ALSkills
- Network troubleshooting
- Equipment maintenance
- Technical support
- Systems monitoring
- Team collaboration
- Configuration management
- VoIP systems
- Hardware inventory management
- Network infrastructure
- Root-cause analysis
- Cross-training skills
- Employee training
- New employee training
- Team leadership
- Multitasking and organization
Certification
CompTIA Security+ (Sec+)
Timeline
Network Operations Technician
United States Air Force, USAF
09.2023 - Current
Associate of Applied Science - Information Technology
Community College of The Air Force