Susan Fay
Roswell
Summary
Dynamic Executive and Physician Recruiting Manager at Children’s Healthcare of Atlanta, adept at driving recruitment strategies and enhancing stakeholder collaboration. Proven track record in talent pipeline management and performance metrics, successfully achieving recruitment goals while fostering strong relationships. Skilled in data-driven decision-making and team building, delivering impactful results in high-stakes environments.
Overview
32
32
years of professional experience
Work History
Executive and Physician Recruiting Manager
Children’s Healthcare of Atlanta
Atlanta
01.2022 - Current
- Led and mentored team of physician recruiters, achieving recruitment goals and strengthening organizational relationships.
- Spearheaded executive recruitment for senior leadership roles, managing full lifecycle desk of searches.
- Designed and executed comprehensive strategies to attract top executives, physicians, and advanced practice providers.
- Oversaw recruitment lifecycle, including sourcing, screening, interviewing, and negotiating employment terms.
- Collaborated with hospital leadership and key stakeholders to align staffing needs with tailored strategies.
- Developed recruitment metrics and reporting systems to enhance data-driven decision-making processes.
- Guided recruiters in maintaining a strong candidate pipeline through targeted marketing and strategic partnerships.
- Facilitated training sessions on operational procedures and protocols to enhance staff effectiveness.
Managing Director, Executive Recruiting
CIO Partners
Remote
01.2020 - 01.2022
- Developed recruitment strategies using research, data, multi-channel sourcing, and talent pipeline management.
- Partnered with executives to create tailored C-suite recruiting solutions nationwide.
- Conducted intake calls, delivered status reports, and provided market insights.
- Presented diverse candidate slates, ensuring interview completion and detailed assessments.
- Managed expectations through timely follow-ups and feedback.
- Delivered quarterly reviews to CIO Partners, highlighting KPIs and achievements.
General/Sales Manager
Pure Barre
Vinings
01.2020 - 05.2020
- Oversaw studio operations, managing a team of 3 and handling recruitment, sales, and marketing.
- Delivered exceptional fitness instruction across five class formats including Classic Barre and Intensive Workshops.
- Planned and sequenced classes, utilizing strong verbal cues and music selection to enhance engagement.
- Individually operated location of largest barre company in North America, ensuring high-quality standards.
Certified Yoga Instructor / Teacher Trainer
CorePower Yoga
Atlanta
01.2014 - 01.2017
- Delivered diverse yoga formats while maintaining high standards in quality and sequencing.
- Educated students on alignment, offering modifications for safety and effectiveness.
- Led Yoga Sculpt Teacher Training to ensure instructor development and program integrity.
Executive Recruitment Consultant
Lock Search Group
Bentonville
01.2011 - 01.2013
- Launched and managed all operations of a full-service recruitment and placement office.
- Sourced, screened, interviewed, and placed mid- to senior-level professionals in consumer goods sector.
- Analyzed market needs and collaborated with senior executives to establish corporate recruitment strategies.
- Developed a comprehensive database of qualified candidates to fulfill client requirements.
- Cultivated relationships with top Wal-Mart and vendor executives through gala functions and business events.
- Operated as U.S. office for a prominent Canadian recruitment and consulting firm.
Consultant
Independent Business / Retail Operations Consultant
Minneapolis
01.2005 - 01.2011
- Delivered business development and sales consulting services for retail operations and hospitality sectors.
- Advised clients on revenue enhancement strategies, operational improvements, and customer experience optimization.
Regional Sales Manager, Licensed Stores, Eastern Canada
Starbucks Coffee Company
Toronto
07.2004 - 07.2005
- Oversaw development, negotiation, and maintenance of franchises across multiple sectors including grocery and healthcare.
- Collaborated to expand store count from 45 to 100 locations.
- Identified new markets and partnership opportunities with key decision makers.
- Developed strategic growth plans through detailed P&L analysis.
Business Development Manager, Business Alliances, Canada
Starbucks Coffee Company
Vancouver
10.2001 - 07.2004
- Opened new full-service Starbucks locations through collaboration with national accounts.
- Developed foodservice and licensed accounts, contributing to zone sales and profitability goals.
- Led business planning for new stores, including hiring, ordering, merchandising, and retail sales.
- Negotiated coffee, product, and marketing solutions with regional and national customers.
Field Consultant, Business Alliances, Western Canada
Starbucks Coffee Company
Vancouver
02.2000 - 10.2001
- Delivered consultative support to licensed stores and foodservice accounts, driving revenue growth and profitability.
- Managed territory of 5 licensed stores and over 70 foodservice accounts across multiple provinces.
- Conducted strategic business reviews and implemented plans to enhance operational excellence.
- Cultivated relationships with key decision makers at accounts such as Safeway, Westin, and Starwood Resorts.
- Opened and trained 6 new licensed stores alongside 20+ new foodservice customers.
- Served as Starbucks Learning Coach, focusing on hiring, training, and developing store managers.
- Promoted commitment to excellence as premier roaster and retailer of specialty coffee.
Account Executive, Western Canada
Starbucks Coffee Company
Vancouver
08.1999 - 02.2000
- Oversaw performance across 100+ accounts to achieve financial and operational targets.
- Increased sales by 150% in a competitive market through effective retail merchandising strategies.
- Coached store management teams on strategic planning, staffing, and daily operations.
- Focused on enhancing customer satisfaction through operational excellence.
National Franchising and Recruitment Manager, Canada
Second Cup Coffee Co.
Toronto
01.1998 - 01.1999
- Recruited, sourced, screened, pre-qualified, interviewed, and awarded new franchises to prospective business owners.
- Traveled extensively across Canada to manage key franchising functions during a period of high growth.
- Doubled the number of franchises awarded (55 in FY 1999 vs. 27 in FY 1998).
- Reviewed and approved business plans analyzed P&L statements, and managed budgets.
- A Canadian specialty coffee retailer operating franchised and company-owned cafés.
National Account Executive, Canada
Kelly Services
Toronto
01.1997 - 01.1998
- Developed new business for banking division, leading to promotion for managing financial institution clients.
- Increased sales over 50% within one year, exceeding branch budget targets.
- Completed Large Account Management Training, enhancing skills in needs analysis and presentations.
- Selected by senior management to train and mentor sales team based on demonstrated success.
Staffing Manager
Robert Half
Toronto
01.1994 - 01.1996
- Executed full cycle recruiting for Office Team division, including resume solicitation, interviewing, and selection of administrative and clerical professionals.
- Cultivated new business through strategic account planning and targeted marketing initiatives.
- Strengthened account relationships by leveraging strong communication and interpersonal skills.
- Recognized as Top Sales Producer for two years consecutively due to outstanding performance.
- Contributed to global leadership in specialized staffing and consulting efforts.
Education
Bachelor of Business Administration (Honors) -
University of Guelph
Guelph, Ontario, Canada06-1993
Skills
- Executive and physician recruitment
- Candidate assessment
- Performance metrics
- Cross-functional leadership
- Communication skills
- Process redesign
- Talent pipeline management
- Recruitment strategy
- Data-driven decision making
- Stakeholder collaboration
- Relationship management
- Team building
Timeline
Executive and Physician Recruiting Manager
Children’s Healthcare of Atlanta
01.2022 - Current
Managing Director, Executive Recruiting
CIO Partners
01.2020 - 01.2022
General/Sales Manager
Pure Barre
01.2020 - 05.2020
Certified Yoga Instructor / Teacher Trainer
CorePower Yoga
01.2014 - 01.2017
Executive Recruitment Consultant
Lock Search Group
01.2011 - 01.2013
Consultant
Independent Business / Retail Operations Consultant
01.2005 - 01.2011
Regional Sales Manager, Licensed Stores, Eastern Canada
Starbucks Coffee Company
07.2004 - 07.2005
Business Development Manager, Business Alliances, Canada
Starbucks Coffee Company
10.2001 - 07.2004
Field Consultant, Business Alliances, Western Canada
Starbucks Coffee Company
02.2000 - 10.2001
Account Executive, Western Canada
Starbucks Coffee Company
08.1999 - 02.2000
National Franchising and Recruitment Manager, Canada
Second Cup Coffee Co.
01.1998 - 01.1999
National Account Executive, Canada
Kelly Services
01.1997 - 01.1998
Staffing Manager
Robert Half
01.1994 - 01.1996
Bachelor of Business Administration (Honors) -
University of Guelph