Susan Malcom
Byron
Summary
Experienced professional and department manager with a proven track record of cultivating strong dealer partnerships and enhancing performance. Skilled in negotiating terms, optimizing sales strategies, and ensuring adherence to industry standards. Recognized for collaborative teamwork and ability to adapt to changing market dynamics. Strong communication, problem-solving, and analytical skills contribute to delivering impactful results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dealer Relationship Manager/Loan Underwriter/Department Manager
Midsouth Community Federal Credit Union
04.2002 - Current
- Strengthened dealer relationships by providing prompt and efficient support for inquiries and concerns.
- Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
- Enhanced dealer satisfaction with thorough follow-ups on outstanding issues, promoting long-term partnerships.
- Increased sales volume by implementing targeted marketing strategies tailored to individual dealerships.
- Identified opportunities for growth within existing accounts, developing customized solutions to drive revenue.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Delivered comprehensive training programs for dealership staff members, promoting product knowledge and sales techniques that led to increased sales performance.
- Collaborated with cross-functional teams to address dealer needs, ensuring seamless communication and service delivery.
Education
No Degree - Business Management
Macon State College
2002
Skills
- Sales strategy
- Strong negotiation skills
- Time management
- Client relationship management
- Interpersonal skills
- Problem-solving abilities
- Operations management
- Effective communication
- Adaptability and flexibility
- Decision-making
- Self motivation
- Business development and planning
Certification
Certificates:
*Radio Frequency, Cavitation, Wood Therapy, Wrinkle Reduction, and Laser Lipo
* Hyaluron Pen Training
*Fat Dissolve
*Microneedling
Timeline
Dealer Relationship Manager/Loan Underwriter/Department Manager
Midsouth Community Federal Credit Union
04.2002 - Current
No Degree - Business Management
Macon State College
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