Summary
Overview
Work History
Education
Skills
Timeline
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Susan Michelle Dilbeck

Lafayette

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Advanced Collision
01.2023 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Scheduled repairs of vehicles and updated customers of process
  • Estimating the damages of the vehicles for repairs

Office Manager

North Georgia Home Health
07.2011 - 01.2023
  • Oversaw daily office operations, ensuring efficiency and compliance with health regulations.
  • Managed scheduling and coordination of patient visits, optimizing staff allocations and resources.
  • Trained and mentored new office staff, fostering professional development and knowledge retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Payroll

Scheduling Specialist

Chattanooga Surgical and Oncology
06.2006 - 07.2011
  • Schedules patient appointments, surgeries, and tests.
  • Answer busy phones, make patient referrals, obtain precerts, coordinate and schedule meetings.
  • ICD-9 and CPT coding, payment posting, billing, and collections.
  • Cross trained in medical records, obtaining medical information, and filing.
  • Patient data entry.

Lafayette Family Practice
07.2000 - 12.2005
  • Entered patient information, scheduled surgeries and patient appointments.
  • Answered busy, multiple phone lines.
  • Medical coding, collections, and billing.
  • Called patients with test results and called in prescriptions to pharmacies.
  • Communicated and sent needed records to insurance companies for approvals.

Education

Diploma - Information and Office Technology

Northwestern Technical College
Rock Spring, GA
06.1996

High School - undefined

Gordon Lee Memorial High School
Chickamauga, GA
05.1994

Skills

  • Customer service
  • Data entry
  • Payment processing
  • Scheduling
  • Order processing
  • Administrative support
  • Payroll

Timeline

Customer Service Representative

Advanced Collision
01.2023 - Current

Office Manager

North Georgia Home Health
07.2011 - 01.2023

Scheduling Specialist

Chattanooga Surgical and Oncology
06.2006 - 07.2011

Lafayette Family Practice
07.2000 - 12.2005

High School - undefined

Gordon Lee Memorial High School

Diploma - Information and Office Technology

Northwestern Technical College

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Susan Michelle Dilbeck