Tamara Day
Americus
Summary
Results-driven customer service and healthcare support professional with experience in patient access, pharmacy operations, inventory management, and remote customer support. Proven ability to improve customer satisfaction, streamline workflows, resolve complex issues, and lead high-performing teams in fast-paced environments. Strong background in insurance verification, admissions support, CRM systems, problem-solving, and operational efficiency. Recognized for professionalism, leadership, adaptability, and delivering exceptional service experiences.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
DHS FEMA
11.2024 - Current
- Resolve customer inquiries efficiently while maintaining high satisfaction scores and service quality.
- Address customer concerns promptly to improve response times and overall experience.
- Deliver professional support in a fast-paced remote environment while meeting performance expectations.
- Handle high-volume communications with accuracy, empathy, and attention to detail.
Patient Access Specialist
Phoebe Sumter Medical Center
Americus, GA
01.2024 - Current
- Register patients efficiently to ensure smooth admissions and accurate insurance verification.
- Facilitate payment collection processes while improving the patient experience and reducing wait times.
- Collaborate with medical staff to streamline admissions and support daily operations.
- Resolve insurance discrepancies promptly to minimize billing issues and improve workflow efficiency.
- Contributed to increased patient satisfaction through effective communication and service excellence.
Supervisor RX
CVS Health
Americus, GA
05.2021 - 08.2024
- Led pharmacy support operations and maintained accurate pharmaceutical inventory management.
- Ensured prescription order accuracy and compliance with operational procedures.
- Implemented inventory strategies that improved efficiency and reduced waste.
- Solved complex logistical and operational challenges in a high-volume retail healthcare setting.
- Developed and supported employee training initiatives that improved team performance.
- Enhanced customer satisfaction through leadership, problem-solving, and service excellence.
Assistant Manager
Dollar General
Preston, GA
11.2017 - 12.2019
- Optimized store processes, contributing to reduced operational costs and increased productivity.
- Supervised team operations and delegated daily responsibilities effectively.
- Improved customer service standards, leading to stronger customer satisfaction.
- Assisted with inventory management, merchandising, and daily retail operations.
Assistant Manager
Family Dollar
05.2014 - 07.2017
- Led daily team tasks and supported store operations in a fast-paced retail environment.
- Implemented merchandising strategies and addressed supply chain challenges.
- Delivered exceptional customer service that increased customer loyalty and retention.
- Assisted with staffing, inventory, and operational support functions.
Resolution Specialist
Walmart
06.2011 - 04.2014
- Handled customer complaints and resolved issues with a focus on service excellence.
- Improved resolution times through effective problem-solving and communication.
Education
Associate of Science - undefined
Ultimate Medical Academy
Tampa, FL05.2026
High School Diploma - undefined
Barringer High School
Newark, NJ06.2011
Skills
- Customer Service
- Insurance Verification
- Medical Office Operations
- Leadership
- Training & Team Development
- CRM Systems
- Inventory Management
- Claims Resolution
- Adaptability
- Time Management
- Communication
- Problem-Solving
Core Competencies
- Customer Service Excellence
- Patient Access & Admissions
- Insurance Verification
- Healthcare Support Operations
- Team Leadership & Staff Training
- Inventory Management
- Claims & Issue Resolution
- CRM Systems
- Time Management
- Problem-Solving
- Process Improvement
- Communication & Collaboration
Timeline
Customer Service Representative
DHS FEMA
11.2024 - Current
Patient Access Specialist
Phoebe Sumter Medical Center
01.2024 - Current
Supervisor RX
CVS Health
05.2021 - 08.2024
Assistant Manager
Dollar General
11.2017 - 12.2019
Assistant Manager
Family Dollar
05.2014 - 07.2017
Resolution Specialist
Walmart
06.2011 - 04.2014
Associate of Science - undefined
Ultimate Medical Academy
High School Diploma - undefined
Barringer High School