Tanika Dove
Summary
Knowledgeable Patient Access Lead with strong background in managing patient access operations. Effectively led teams to improve workflow efficiency and patient satisfaction. Demonstrated ability in coordination and problem-solving, ensuring seamless patient entry processes.
Overview
5
5
years of professional experience
Work History
PATIENT ACCESS TEAM LEAD
NORTHSIDE HOSPITAL MAIN ADMISSIONS /ROOM CONTROL
06.2024 - Current
- Responsible for facilitating patient registration flow including such activities as point of service, Patient identification, and gathering demographics
- Assist in resolving patient concerns and assist the supervisors to assure all personnel department policies are followed
- Training all new employee
- Provided-excellent customer service and engaging positively with patients
- Monitor the patient access floor and incoming calls to the department.
- Must track every escalation received.
- Responsible for pre-registration, benefit verification, and pre-admission
- Answer telephone calls for admissions, room control, respond to emails and correspondents from staff
- Assist patients with financial assistance applications
- Registration all patient types
- Maintain effectiveness of patient flow in the department
- Serve as a first point of contact for patients and their family, providing information on payment Processes, and other procedures
- Oversee employee’s daily duties
- Generate and Code Surgery, Radiology Cath and Cardiology schedules daily
- Training of all new employees to Patient access and room control
- Daily QA process of accounts being registered by registration staff
CNA
Private Home Health Aide
07.2022 - 06.2024
- Conducted routine check on patient
- Basic wound care
- Vital signs monitoring
- Emotional support
- Medication administration
- Patient care and assistance
Secretary/ Scheduler
NORTHSIDE HOSPITAL –DEKALB IMAGING
11.2021 - 07.2022
- Schedule diagnostic imaging exams and procedures
- Research patient procedures to ensure positive patient identity
- Review/Confirm insurance eligibility and coverage
- Answering a multi-line phone system, taking messages, overhead paging, postal machine, faxing, coping, filing
- Generate financial estimates
- Collect payment for services using all payment methods
- Schedule diagnostic imaging exams and procedures
SURGERY PRE-REGISTRATION REP III
NORTHSIDE HOSPITAL SURGERY PRE REGISTRATION
09.2019 - 11.2021
- Promotes positive experience for patient and their families
- Collects patients demographic, insurance data and point of service collections accurately and completely, with all applicable forms signed/initiated and witnessed, with a minimum expected monthly accuracy of 98%
- Attain and maintain an average Insurance QA of 98% or higher
- Provides adequate explanation to patient/family members of all registration paperwork before asking for signatures
- Submits appropriate paperwork and forms in a timely manner and to appropriate service locations
- Updates supervisor on steps taken to resolve problems regarding patient data system issues and patient satisfaction
- Suggest and implements changes or improvements in the registration / pre-registration process to enhance patient flow (with approval)
- Exceeds monthly individual collection goal set by PAS coordinator
- Demonstrated proficient knowledge of patient rights and responsibilities, hospital codes, advance directive process, Medicare Questionnaire, Important Message from Medicare
- Demonstrates survey readiness by responding appropriately to Joint Commission (JCAHO) patient tracer questions
Education
GED -
Hallandale Education Institute
Business Administration
Liberty University
Skills
- HIPAA compliance
- Effective delegation
- Patient registration
- Appointment scheduling
- Revenue cycle management
- Strong leadership
- Team leadership
- Registration and admissions
- Insurance verification
- Payment processing
- Eligibility determination
- Workflow optimization
- Attention to detail
- Data entry
- Computer skills
Timeline
PATIENT ACCESS TEAM LEAD
NORTHSIDE HOSPITAL MAIN ADMISSIONS /ROOM CONTROL
06.2024 - Current
CNA
Private Home Health Aide
07.2022 - 06.2024
Secretary/ Scheduler
NORTHSIDE HOSPITAL –DEKALB IMAGING
11.2021 - 07.2022
SURGERY PRE-REGISTRATION REP III
NORTHSIDE HOSPITAL SURGERY PRE REGISTRATION
09.2019 - 11.2021
Business Administration
Liberty University
GED -
Hallandale Education Institute
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