Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tanya Scott

Locust Grove

Summary

Seeking a career in human and/or social services in a Full-Time position. My goal is to attract the attention of a hiring agent, company or facility that will allow growth and development and provide training on any level. I will be a great asset to any employer that is seeking a professional candidate that is eager to learn and grow with the company, a team player and morale builder, stable and committed to the vision and mission of the company and those we serve. Results oriented professional with over 10 years of experience and a proven knowledge of advocacy, behavior health and Case management. Aiming to leverage my skills to successfully fill the Human Services Advocate/Case Manager role at your company.

Experienced executive prepared for leadership roles with strong focus on strategic vision, operational excellence, and driving growth. Expertise in team collaboration, navigating complex challenges, and delivering impactful results. Skilled in financial management, strategic planning, and stakeholder engagement. Highly adaptable and reliable, excelling in dynamic environments.

Overview

17
17
years of professional experience

Work History

CEO, Founder

Life Changing Christian Empowerment Ministries, Inc.
01.2018 - Current
  • Train and supervise religious education instructional staff.
  • Develop or direct study courses or religious education programs within congregations.
  • Identify and recruit potential volunteer workers.
  • Counsel individuals regarding interpersonal, health, financial, or religious problems.
  • Implement program plans by ordering needed materials, scheduling speakers, reserving space, or handling other administrative details.
  • Collaborate with other ministry members to establish goals and objectives for religious education programs or to develop ways to encourage program participation.
  • Schedule special events such as camps, conferences, meetings, seminars, or retreats.
  • Confer with clergy members, congregational officials, or congregational organizations to encourage support of or participation in religious education activities.
  • Analyze member participation or changes in congregational emphasis to determine needs for religious education.
  • Select appropriate curricula or class structures for educational programs.
  • Publicize programs through sources such as newsletters, bulletins, or mailings.
  • Analyze revenue and program cost data to determine budget priorities.
  • Attend workshops, seminars, or conferences to obtain program ideas, information, or resources.
  • Locate and distribute resources, such as periodicals or curricula, to enhance the effectiveness of educational programs.
  • Participate in denominational activities aimed at goals such as promoting interfaith understanding or providing aid to new or small congregations.
  • Plan or conduct conferences dealing with the interpretation of religious ideas or convictions.
  • Visit congregational members' homes or arrange for pastoral visits to provide information or resources regarding religious education programs.
  • Interpret religious education activities to the public through speaking, leading discussions, or writing articles for local or national publications.
  • Pray and promote spirituality.
  • Prepare and deliver sermons or other talks.
  • Organize and lead regular religious services.
  • Share information about religious issues by writing articles, giving speeches, or teaching.
  • Instruct people who seek conversion to a particular faith.
  • Counsel individuals or groups concerning their spiritual, emotional, or personal needs.
  • Visit people in homes, hospitals, or prisons to provide them with comfort and support.
  • Train leaders of church, community, or youth groups.
  • Administer religious rites or ordinances.
  • Read from sacred texts such as the Bible, Torah, or Koran.
  • Study and interpret religious laws, doctrines, or traditions.
  • Conduct special ceremonies, such as weddings, funerals, or confirmations.
  • Respond to requests for assistance during emergencies or crises.
  • Devise ways in which congregational membership can be expanded.
  • Prepare people for participation in religious ceremonies.
  • Perform administrative duties, such as overseeing building management, ordering supplies, contracting for services or repairs, or supervising the work of staff members or volunteers.
  • Refer people to community support services, psychologists, or doctors.
  • Organize and engage in interfaith, community, civic, educational, and recreational activities sponsored by or related to their religion.
  • Participate in fundraising activities to support congregational activities or facilities.

Housing Program Manager (Special Needs Housing Program)

Hope Atlanta- (The Programs of Travelers Aid of Metropolitan Atlanta, Inc.)
01.2023 - 06.2025
  • Work as directed to support Hope Atlanta’s mission and programs.
  • Manages and supervises a staff team including but not limited to selection, evaluation, training, caseload, etc.
  • Ensures their team adheres to Federal, State, and local laws, grant and agency requirements.
  • Ensures full implementation of all agency policies.
  • Ensures services are performed properly and are compliant with regulations and grant requirements.
  • Ensures all team data is properly entered into HMIS and any other required tracking systems.
  • Ensures team accountability and assists in developing reports for funders and executive staff.
  • Works directly with housing providers to serve the client.
  • Represents the program and the agency in internal and external liaison activities.
  • Develops and maintains relationships with collaborative organizations and other behavioral health providers, etc.
  • Provides secondary on-site guidance and program training to the student interns placed in HIV/AIDS Program as delegated and monitored by the Field Supervisor.
  • Participates in county, state, and federal planning as required.
  • Conducts inspections, audits, and surveys as assigned.
  • Assists in fundraising opportunities and participates in agency donor and community events.

Senior Case Manager (Special Needs Housing Program)

Hope Atlanta- (The Programs of Travelers Aid of Metropolitan Atlanta, Inc.)
04.2022 - 01.2023
  • Conduct client intake to include obtaining all required documents, assessments, housing plan development, and facility placement.
  • Identify barriers to housing placement.
  • Develop client housing plans that overcome barriers to housing and result in the client entering mid-term master leasing or long-term housing.
  • Meet with each client at least once a month to ensure they are making progress toward their housing plan goals.
  • Provide linkage to medical care, case management, mental health care, and substance abuse services.
  • Work cooperatively with all HOPWA Programs and other programs that are linked to assist the client.
  • Perform crisis counseling.
  • Maintain ongoing communication with referring and partner case managers and agencies Program Administration
  • Assist Program Manager with special projects as assigned, such as responding to a funder, generating data reports, etc.
  • Assist Program Manager with ongoing tasks as assigned, such as reviewing rental calculations or monitoring file security compliance.
  • Provide operational supervision to their team members when the Program Manager is absent for more than a day.
  • Work as directed to support the HOPE Atlanta organization and team members.
  • Input and maintain current client information in HMIS, case files, service reports, etc.
  • Ensure all client files are accurate and complete.
  • Work with team members to identify safe, affordable housing and supportive housing.
  • Maintain current contact information on all current and prior clients in the HOPE Atlanta required databases (includes name, address, telephone, family, and friends’ information)
  • Utilizing HOPE Atlanta’s forms, conduct follow-up assessments and evaluations with clients and their families.
  • Work to resolve problems or concerns between resident and residential provider.
  • Provide data and statistics to the Manager for weekly, monthly, and quarterly reports or as needed.
  • Review cases weekly with manager or as needed.
  • Provide support to clients who are being serviced through the agency’s HIV/AIDS Program. This includes any individual with HIV/AIDS seeking emergency services, temporary, transitional, stable, and permanent supportive housing through Hope Atlanta
  • Knowledgeable of HIV/AIDS, mental health illness, addiction, homelessness, or at-risk populations
  • Attends all required staff meetings and training.
  • Assists in fundraising opportunities and participates in agency donor, community, and after work events.
  • Understanding the ability to maintain accurate, confidential, quality records.
  • Ability to work with clients who may present challenging behaviors.
  • Knowledge of City, State, and Federal entitlement systems
  • Case management knowledge to serve clients needing services.
  • Knowledge of HIPAA and ADA Compliance
  • Ability to work in a team environment.
  • Quality organization, critical thinking, problem solving and communication skills.
  • Proficient in MS Office Suite
  • Possess knowledge of or quickly learn the Client Track technology.
  • Provide initial client assessments and placement into program.
  • Develop Individual Service Plan to address needs and goals.
  • Provide linkage to medical care, case management, mental health, and substance abuse services.
  • Work cooperatively with all Programs that are linked to assist the client.
  • Perform crisis counseling.
  • Maintain ongoing communication with referring and partnering agencies and case managers.
  • Input and maintain current client information in Client Track, case files, service reports, etc.
  • Monitor program expenses.
  • Maintain ongoing communication with partner agencies.
  • Work closely with team members to identify safe, affordable housing and supportive housing services.
  • Negotiate leasing terms with property managers, landlords and program managers meeting the program and client’s requirements and needs.
  • Maintain current contact information on all current and prior clients in the Hope Atlanta required databases.
  • Conduct follow-up assessments and evaluations with clients and their families.
  • Works to resolve problems or concerns between resident and residential providers.
  • Provides data and statistics to Manager for weekly, monthly, and quarterly reports or as needed.
  • Reviews cases weekly with managers or as needed.
  • Coordinates with Financial Advisors and Counseling to assist with money management, credit repair and restoration, and debt consolidation.
  • Express knowledge of cultural differences/diversities and sensitivity to the implications of culture for service delivery
  • Facilitated comprehensive case management services for diverse client populations.
  • Developed individualized service plans based on client assessments and needs.
  • Coordinated with community resources and agencies to enhance client support systems.
  • Mentored junior case managers to improve service delivery and client outcomes.
  • Analyzed case data to identify trends and implement process improvements.
  • Advocated for clients' rights and access to essential services within the community.
  • Led multidisciplinary team meetings to strategize case interventions and resolutions.
  • Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
  • Enhanced program effectiveness by evaluating service delivery methods and outcomes.
  • Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
  • Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
  • Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
  • Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
  • Provided safety planning, crisis intervention and case management to clients.
  • Assisted with hiring and training of new advocates, interns, and volunteers, providing feedback on applicant work aptitude and team compatibility.
  • Oversaw implementation of [Type] program, collaborating with management to achieve smooth operations.
  • Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
  • Presented case findings and recommendations to senior management, influencing decisions regarding client services and department operations.
  • Developed strong relationships with community partners, expanding the network of available resources for clients.
  • Promoted a strengths-based approach in working with clients, empowering them toward self-sufficiency and independence.
  • Delivered ongoing training sessions for staff members on best practices in case management, enhancing overall team performance.
  • Improved team collaboration by establishing clear communication channels and fostering a supportive environment.
  • Collaborated with multi-disciplinary teams including healthcare professionals, social workers, legal advisors to provide comprehensive support to clients.

Case Manager (Special Needs Housing Program)

Hope Atlanta- (The Programs of Travelers Aid of Metropolitan Atlanta, Inc.)
05.2020 - 04.2022
  • Provides eligibility screening and assessment to clients and collects and maintains accurate and detailed records.
  • Coordinates and monitors all aspects of service delivery including intake, assessment, recommendations on housing stabilization, treatment planning, budgeting, case conferences, referrals for adjunctive services, family meetings, group work, individual counseling, advocacy, and liaison with other community agencies.
  • Ensure all participants are recertified as required by the grant guidelines.
  • Documents service delivery and maintains accurate and timely documentation and is responsible for consumer confidentiality. Enters client’s information into Client track HMIS either in real time or 48 hours of activity including monitoring and documenting progress of clients and outcomes.
  • Tracks intake, contact and temporary financial assistance in the Client track HMIS tracking system in a timely and accurate manner.
  • Create vouchers for third party vendors for temporary financial assistance.
  • Conducts comprehensive client assessments to collect financial, environmental, psychosocial, employment, educational, housing and health information as appropriate to develop an Individual Service Plan.
  • Ensures accuracy and consistency with the agency’s fiscal and billing procedures.
  • Participates in all appropriate staff, supervision, and training meetings.
  • Assumes other duties as assigned by the SNHP Program Director and Program Manager.

Case Manager

Pathways CSB (Community Service Board)
01.2019 - 02.2020
  • Accurately prepares required periodic and ad hoc reports.
  • Thoroughly observes client’s progress for compliance to and in obtaining treatment plan goals through one-on-one interviews and other contact/interactions.
  • Thoroughly monitors available community resources and develops new resources to meet client needs.
  • Interviews clients and/or families using acceptable techniques appropriate for the level of functioning in accordance with established guidelines.
  • Reviews client’s chart to obtain background information necessary to complete an assessment within established time frame.
  • Ensures that intake profiles and information updates are charted and placed in client’s file according to established guidelines.
  • Attends and provides appropriate input in scheduled treatment team meetings.
  • Participates in developing and reviewing appropriate care plans.
  • Effectively obtains required professional approval of the client’s care/service plan.
  • Accurately documents/charts client progress throughout the course of treatment.
  • Coordinates and/or makes appropriate referrals for support services.
  • Schedules follow-up appointments in a timely manner to ensure services are provided as outlined in care/service plans.
  • Conducts individual sessions to provide appropriate guidance and direction pertaining to personal and social development.
  • Recognizes the need for client crisis intervention and reacts appropriately to escalated situations.
  • Provides social and psychological support to clients and their families through listening problems and progress as necessary.
  • Develops and effectively maintains a network of appropriate community contacts.

CEO

Life Changing Enrichment & Empowerment Services, Inc.
06.2014 - 01.2020
  • Serve as a linkage between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems.
  • Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment and recommend needed changes.
  • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
  • Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
  • Identify staff vacancies and recruit, interview and select applicants.
  • Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
  • Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.
  • Represent organization at personnel-related hearings and investigations.
  • Administer compensation, benefits and performance management systems, and safety and recreation programs.
  • Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
  • Prepare and follow budgets for personnel operations.
  • Analyze training needs to design employee development, language training and health and safety programs.
  • Conduct exit interviews to identify reasons for employee termination.
  • Oversee the evaluation, classification and rating of occupations and job positions.
  • Prepare personnel forecast to project employment needs.
  • Contract with vendors to provide employee services, such as food service, transportation, or relocation service.
  • Create, develop, and partner with programs within the community that will help provide assistance for the client according to his or her need(s).
  • Provide and oversee temporary shelter for the homeless, battered, and needy families undergoing tragic events or crisis.
  • Provide Tutoring for students' struggling with Math and Reading.
  • Oversee and provide finance and budgeting classes for clients.
  • Assist clients with life classes to prepare them for daily living and sustainable careers.
  • Partner and assist with programs that help clients reenter educational programs such as trade or vocational schools, colleges /universities, GED programs, etc.

Forensic Service Technician

West Georgia Regional Hospital
04.2015 - 09.2016
  • Maintain confidentiality of records relating to clients' treatment.
  • Assess patients for risk of suicide attempts.
  • Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
  • Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
  • Collect information about clients through interviews, observation, or tests.
  • Guide clients in the development of skills or strategies for dealing with their problems.
  • Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.
  • Prepare and maintain all required treatment records and reports.
  • Evaluate clients' physical or mental condition based on review of client information.
  • Collaborate with other staff members to perform clinical assessments or develop treatment plans.
  • Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations.
  • Plan, organize, or lead structured programs of counseling, work, study, recreation, or social activities for clients.
  • Monitor clients' use of medications.
  • Learn about new developments in counseling by reading professional literature, attending courses and seminars, or establishing and maintaining contact with other social service agencies.
  • Gather information about community mental health needs or resources that could be used in conjunction with therapy.
  • Assist nurses or physicians in the operation of medical equipment or provision of patient care.
  • Change bed linens or make beds.
  • Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
  • Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
  • Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
  • Feed patients or assist patients to eat or drink.
  • Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
  • Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
  • Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
  • Prepare or serve food trays.
  • Record height or weight of patients.
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Remind patients to take medications or nutritional supplements.
  • Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.
  • Review patients' dietary restrictions, food allergies, and preferences to ensure that patient receives appropriate diet.
  • Provide information such as directions, visiting hours, or patient status information to visitors or callers.
  • Develop or advise on social policy or assist in community development.

Juvenile Correctional Officer

Aaron Cohn Regional Youth Detention Center
01.2009 - 12.2010
  • Conduct head counts to ensure that each detainee is present.
  • Monitor conduct of detainees in housing units, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
  • Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.
  • Record information, such as detainees’ identification, charges, and incidences of inmate disturbance, and keep daily logs of detainees’ activities.
  • Search detainees and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs.
  • Use weapons, handcuffs, and physical force to maintain discipline and order among detainees.
  • Inspect mail for the presence of contraband.
  • Guard facility entrances to screen visitors.
  • Maintain records of detainees’ identification and charges.
  • Process or book convicted individuals into facility.
  • Settle disputes between detainees.
  • Conduct fire, safety, and sanitation inspections.
  • Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences.
  • Participate in required job training.
  • Transport inmates/detainees to and from court hearings, medical facilities, other detention centers, classes, or recreational activities.
  • Serve meals, distribute commissary items, and dispense prescribed medication to detainees.
  • Counsel inmates and respond to legitimate questions, concerns, and requests.
  • Drive passenger vehicles and trucks used to transport inmates to other institutions, courtrooms, hospitals, and work sites.
  • Assign duties to inmates, providing instructions as needed.
  • Investigate crimes that have occurred within an institution or assist police in their investigations of crimes and inmates.
  • Issue clothing, tools, and other authorized items to inmates.
  • Arrange daily schedules for detainees/inmates including library visits, work assignments, family visits, and counseling appointments.
  • Prepare detainees for release by applying fundamental programs that prevent recidivism and reintegrate them into society.
  • Monitored detainees who have a special risk or security status and enforce facility rules and regulations.
  • Therapeutic and behavioral counseling that taught staff how to construct rehabilitation programs that teach life skills and how to work with therapeutic treatment teams.
  • Take, receive, or check periodic inmate counts.
  • Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws.
  • Respond to emergencies, such as escapes.
  • Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
  • Restrain, secure, or control offenders, using chemical agents, firearms, or other weapons of force as necessary.
  • Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public.
  • Complete administrative paperwork or supervise the preparation or maintenance of records, forms, or reports.
  • Instruct employees or provide on-the-job training.
  • Supervise activities such as searches, shakedowns, riot control, or institutional tours.
  • Carry injured offenders or employees to safety and provide emergency first aid when necessary.
  • Resolve problems between inmates.
  • Read and review offender information to identify issues that require special attention.
  • Transfer or transport offenders on foot or by driving vehicles, such as trailers, vans, or buses.
  • Convey correctional officers' or inmates' complaints to superiors.

Education

BS - Sociology

COLUMBUS STATE UNIVERSITY
Columbus, Georgia
05.2018

Skills

  • Public Speaking
  • Listening Ability
  • Hospitality/ Helpfulness
  • Management/Leadership
  • Social Perceptiveness
  • Service Orientation
  • Reading Comprehension
  • Writing
  • Teaching/Instructing
  • Critical thinking
  • Active Learning/Learning strategies
  • Persuasion
  • Military Liaison
  • Excellent Customer Service
  • Task and Time Management
  • Community Outreach

Affiliations

Veteran of the United States Army January 1997- August 2009 Reserve, Active, and Inactive Status with an Honorable Discharge

Timeline

Housing Program Manager (Special Needs Housing Program)

Hope Atlanta- (The Programs of Travelers Aid of Metropolitan Atlanta, Inc.)
01.2023 - 06.2025

Senior Case Manager (Special Needs Housing Program)

Hope Atlanta- (The Programs of Travelers Aid of Metropolitan Atlanta, Inc.)
04.2022 - 01.2023

Case Manager (Special Needs Housing Program)

Hope Atlanta- (The Programs of Travelers Aid of Metropolitan Atlanta, Inc.)
05.2020 - 04.2022

Case Manager

Pathways CSB (Community Service Board)
01.2019 - 02.2020

CEO, Founder

Life Changing Christian Empowerment Ministries, Inc.
01.2018 - Current

Forensic Service Technician

West Georgia Regional Hospital
04.2015 - 09.2016

CEO

Life Changing Enrichment & Empowerment Services, Inc.
06.2014 - 01.2020

Juvenile Correctional Officer

Aaron Cohn Regional Youth Detention Center
01.2009 - 12.2010

BS - Sociology

COLUMBUS STATE UNIVERSITY

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Tanya Scott