Tanzania Harrell
Albany
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Connexus
02.2023 - 08.2025
- Answered phones, emails, and live chat from customers
- Professionally responding to customer inquiries
- Identified, escalated priority issues, and reported to high-level management
- Followed up on complicated customer interactions where required
- Remote
Customer Service Representative
Teleperformance
03.2020 - 02.2023
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume call queues, ensuring timely response and support for client issues.
- Collaborated with cross-functional teams to identify and implement process improvements.
- Developed comprehensive knowledge of product offerings to provide accurate information to customers.
Cashier
Food Lion
06.2017 - 03.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on register operations and company policies to enhance team performance.
Crew Member
Wendy's
07.2014 - 06.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Dougherty Comprehensive High School
Albany, GASkills
- Customer service
- Data entry
- Fair housing regulations
- Fair housing policies
- Building rapport
- Phone and email etiquette
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strategic sales techniques
- Problem Solving
- Active listening
- Critical thinking
Timeline
Customer Service Representative
Connexus
02.2023 - 08.2025
Customer Service Representative
Teleperformance
03.2020 - 02.2023
Cashier
Food Lion
06.2017 - 03.2020
Crew Member
Wendy's
07.2014 - 06.2017
High School Diploma -
Dougherty Comprehensive High School
Similar Profiles
Pauline HarrisPauline Harris
Works Planner / Business Administrative Assistant at ConnexusWorks Planner / Business Administrative Assistant at Connexus
Latreece DanielsLatreece Daniels
Team Leader at ConnexusTeam Leader at Connexus
Nicole HodgesNicole Hodges
Retail Customer Service Representative at ConnexusRetail Customer Service Representative at Connexus
Melvinnisa NealyMelvinnisa Nealy
Claims Processor at RemX, McKesson SpecialtyClaims Processor at RemX, McKesson Specialty
Tess FlemingTess Fleming
Per Diem Athletic Trainer at Various SitesPer Diem Athletic Trainer at Various Sites