Tawanna Johnson
Lithonia
Summary
Dynamic catastrophe claims adjuster with extensive experience at Liberty Mutual/Safeco, adept at policy interpretation and negotiation. Proven track record in managing complex claims, establishing reserves, and detecting fraud. Recognized for effective communication and team collaboration, driving successful claim resolutions and mentoring junior adjusters to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
SPECIALIST III, CATASTROPHE CLAIMS ADJUSTER
Liberty Mutual / Safeco
01.2023 - Current
- Analyze and manage complex catastrophe claims up to $100K
- Evaluate policy coverage, liability, and damages
- Established and adjusted reserves to ensure adequate funding throughout claim lifecycle
- Conduct detailed field investigations (interviews, documentation, evidence)
- Identify subrogation opportunities and initiate recovery process
- Refer suspicious claims to SIU for fraud investigation
- Negotiate and settle claims within authority limits
- Collaborated with engineers, IA firms, and legal teams to streamline claim resolution processes
- Participate in mediations, roundtables, and escalated reviews
- Mentored junior adjusters, enhancing team knowledge and supporting training initiatives.
CATASTROPHE CLAIMS ADJUSTER
Liberty Mutual / Safeco
01.2022 - 01.2023
- Managed multi-state catastrophe claims resulting from severe weather events, ensuring timely and accurate processing
- Conducted on-site inspections and prepared detailed estimates to facilitate efficient claims resolution
- Interpreted policy coverage to guide claim resolution and ensure fair settlements
- Partnered with contractors and insureds to finalize settlements.
AUTO DESK ADJUSTER, TOTAL LOSS ADJUSTER, COMPLEX
Liberty Mutual / Safeco
01.2016 - 01.2022
- Evaluated insurance claims to determine coverage and liability.
- Gathered information and documentation from policyholders to facilitate claim evaluations.
- Collaborated with repair shops to assess damage and restoration costs.
- Validated personal injury claims by reviewing medical records for accuracy and relevance.
- Processed claims efficiently using Liberty Mutual's claims management system.
- Mentored junior adjusters on best practices in claims handling and investigation.
- Maintained accurate records of all interactions and decisions made during investigations.
- Negotiated settlements with claimants and service providers to resolve disputes effectively.
Education
BA - BUSINESS ADMINISTRATION
UNIVERSITY OF TEXAS AT ARLINGTON
ASSOCIATE IN CLAIMS (AIC) -
Skills
- Catastrophe claims management
- Claims investigation
- Coverage evaluation
- Claim analysis
- Loss assessments
- Reserve adjustment
- Risk assessment
- Policy interpretation
- Negotiation skills
- Team collaboration
- Effective communication
Accomplishments
- TOP PERFORMER, 01/01/25
- CAT.FIELD ALLSTAR, 01/01/25
- TOP CAT. TEAM, 01/01/25
Core Expertise
- CATASTROPHE CLAIMS ANALYSIS
- COVERAGE EVALUATION
- RESERVE SETTING & ADJUSTMENT
Timeline
SPECIALIST III, CATASTROPHE CLAIMS ADJUSTER
Liberty Mutual / Safeco
01.2023 - Current
CATASTROPHE CLAIMS ADJUSTER
Liberty Mutual / Safeco
01.2022 - 01.2023
AUTO DESK ADJUSTER, TOTAL LOSS ADJUSTER, COMPLEX
Liberty Mutual / Safeco
01.2016 - 01.2022
BA - BUSINESS ADMINISTRATION
UNIVERSITY OF TEXAS AT ARLINGTON