Taylor Martinez
Baxley
Summary
Dedicated customer service representative with strong problem-solving and conflict resolution skills. Proven ability to manage multiple tasks efficiently while ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Lisa Pearce
Baxley
01.2024 - Current
- As a customer service representative, I answer the phones and guide each customer to get the answers they need. I do simple things, like make payments, but I also help customers solve their larger issues. I work with computers all day long, doing different ins and outs. I also help customers in person when they come into the office, needing help.
- Another one of my jobs is to file all necessary documents that need to be filed.
- Running errands is another task that my current boss requires me to do. I do things like pick up mail from the post office and run to the bank. I also run personal errands for her that consist of getting things for her grandkids and picking up medicine from her pharmacist.
Customer Service Representative
Altamaha Elementary School
Baxley
07.2023 - 01.2024
- I answered the phones in the afternoons and assisted parents with the issues they were facing.
- I was in charge of ensuring each child made it home safely, and if the bus drivers had any problems, it was my job to solve them.
- I did simple tasks, like helping teachers with their lesson plans for each day.
- I also informed and reminded each teacher of the upcoming events that the school had planned. I managed the calendar and came up with ideas to make the school a better place.
Education
Some College (No Degree) - Health Science
Georgia Southern University
Statesboro, GASkills
- Customer service
- Problem solving
- Document filing
- Event coordination
- Team management
- Remote office availability
- Computer skills
- Planning
- Organization
- Research
- Conflict resolution
- Dependable and responsible
- Multitasking Abilities
- Event planning
References
References available upon request.
Timeline
Customer Service Representative
Lisa Pearce
01.2024 - Current
Customer Service Representative
Altamaha Elementary School
07.2023 - 01.2024
Some College (No Degree) - Health Science
Georgia Southern University