Taylor-Nicole Suggs
Decatur
Summary
Creative and results-driven professional with over 10 years of experience in retail leadership, asset protection, investigations, customer service, and operations management. Proven track record of reducing loss, leading high-performing teams, resolving complex situations, and maintaining safe, efficient work environments. Experienced in custom jewelry production, business operations, and client relations through luxury retail and goldsmithing roles. Currently pursuing a degree in Graphic & Media Technology, combining strong leadership and problem-solving skills with growing expertise in graphic design, digital media production, branding, and visual communication. Recognized for adaptability, attention to detail, creativity, and the ability to excel in fast-paced environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreens
McDonough
2026 - Current
- Coordinated shift schedules to optimize staffing levels, maintaining service quality during busy times.
- Supervised team members during peak periods, ensuring smooth operations and timely service.
- Resolved customer inquiries and complaints swiftly, ensuring high satisfaction levels.
- Managed inventory and organized stockroom for optimal product placement.
- Conducted regular safety checks to uphold cleanliness and safety standards.
- Inspected food preparation areas to ensure compliance with sanitation regulations.
- Analyzed weekly sales data to identify trends and opportunities for improvement.
- Mentored new hires, improving their understanding of company programs and accelerating their integration.
- Processed credit card payments and counted back change and currency with an accuracy rate.
Asset Protection Investigator
Walmart
Stone Mountain
2024 - 2026
- Identified areas of risk through audits of cash handling, inventory control, and customer service protocols.
- Responded promptly to alarms from electronic article surveillance systems.
- Trained staff on utilizing EAS systems to mitigate theft and fraud losses.
- Performed safety audits of procedures, business offices, and CCTV systems.
- Documented evidence of attempted theft for loss prevention report generation.
- Investigated credit card fraud by conducting background checks and interviewing relevant parties.
- Wrote incident reports for theft attempts, highlighting critical details and circumstances.
- Deterred criminal activity through a highly visible security presence at facilities.
Goldsmith Jeweler & Store Manager
Grillz By Scotty
Atlanta
2022 - 2024
- Provided personalized jewelry services to high-profile clients and celebrities, ensuring satisfaction with designs.
- Provided expert advice to clients on style and material selections.
- Developed intricate grillz tailored to client specifications and preferences.
- Created custom jewelry pieces utilizing diverse metalworking techniques.
- Utilized CAD software to design 3D renderings of new product ideas.
- Collaborated with colleagues to streamline production processes and improve product quality.
- Managed inventory of materials to ensure project readiness and timely delivery.
- Operated specialized machinery for shaping metal components effectively.
- Ensured workspace organization for optimal safety and productivity.
Loss Prevention Supervisor
Burlington Coat Factoy
Atlanta
2021 - 2022
- Monitored store operations to uphold safety protocols and prevent theft incidents.
- Supervised a team of loss prevention officers, ensuring adherence to company standards.
- Conducted regular audits to identify security weaknesses and enhance procedures.
- Developed and implemented effective strategies for fraud prevention and loss reduction.
- Investigated theft-related incidents, documenting findings for appropriate actions.
- Collaborated with management to formulate comprehensive loss prevention policies.
- Utilized surveillance systems to analyze suspicious behaviors and deter criminal activity.
- Communicated with law enforcement regarding theft investigations and protocols.
Asset Protection Supervisor
Old Navy, Gap
Conyers
2019 - 2020
- Trained staff on asset protection policies and emergency procedures to enhance compliance.
- Conducted regular audits of inventory to identify discrepancies and improve loss prevention.
- Monitored store activities, deterring theft while ensuring safety compliance.
- Collaborated with law enforcement on theft investigations to strengthen security measures.
- Implemented loss prevention strategies that reduced shrinkage risks significantly.
- Analyzed security footage to detect patterns in suspicious behavior and incidents.
- Developed incident reports documenting thefts and safety violations for review.
- Coordinated safety drills preparing staff for emergency situations effectively.
Asset Protection Investigator
Macy's
Decatur
2016 - 2019
- Conducted investigations into theft and fraud incidents across retail locations.
- Monitored surveillance systems to identify suspicious activities promptly.
- Analyzed inventory discrepancies to identify root causes of loss and recommend preventative measures.
- Collaborated with law enforcement to resolve security-related issues and enhance safety across retail locations.
- Trained staff on loss prevention techniques and safety protocols to enhance security.
- Prepared comprehensive reports on investigations to inform management decisions and improve asset protection strategies.
- Engaged customers to promote a safe shopping environment within stores.
- Performed audits of cash handling practices and inventory control processes regularly.
Education
Bachelor of Arts - Design And Media Technology
Georgia Piedmont Technical College
Clarkston, GA01-2028
High School Diploma -
Southwest DeKalb High School
Decatur, GA05-2014
Some College (No Degree) - Arts
Georgia State University
Atlanta, GASkills
CCTV monitoring and digital surveillance
Internal and external investigations
Apprehension and detainment procedures
Incident reporting and case documentation
Dock operations and freight security
Policy compliance and safety protocols
Inventory control and shortage reduction
Shrink analysis and pattern recognition
Crisis management and de-escalation
Leadership and communication
Team leadership and training
Conflict resolution
Customer service
Detail-oriented workflow
Time management
Adaptability and fast learning
Creativity and innovation
Typing speed of 40 wpm
Certification
- CPR, AED, First-Aid
- WCL (Georgia)
Timeline
Shift Leader
Walgreens
2026 - Current
Asset Protection Investigator
Walmart
2024 - 2026
Goldsmith Jeweler & Store Manager
Grillz By Scotty
2022 - 2024
Loss Prevention Supervisor
Burlington Coat Factoy
2021 - 2022
Asset Protection Supervisor
Old Navy, Gap
2019 - 2020
Asset Protection Investigator
Macy's
2016 - 2019
Bachelor of Arts - Design And Media Technology
Georgia Piedmont Technical College
High School Diploma -
Southwest DeKalb High School
Some College (No Degree) - Arts
Georgia State University