Teionda White

• Working benefit cases and verifying insurance through systems such as people safe , sparcs .
• Verifying prior authorizations CoverMyMeds , and Pronet Pharmacy .
• Adding , Editing , Re Ranking Bill Groups.
• Working , Major Medical Task .
• Inform patients regarding the status of their prescriptions.
• Inputting patient medical information in the system using Microsoft Word, Excel , and Outlook.

• Provide accurate information to the participants.• Actively listen to the customer’s questions and/or complaints
• Collect data such as the customer’s address, name, and phone number from the system’s database.
• Handle 80+ inquiries a day with duties including: enrolling into medical coverage, retrieving customer
data, and canceling coverage
• Use the system’s database to input any data that was provided by the customer.

• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Responded to customer requests for products, services, and company information.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
• Executed record filing system to improve document organization and management.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.