TELICIA BOYKIN
Atlanta
Summary
Accomplished administrative professional with a strong record in enhancing patient care through effective problem resolution and operational efficiency. Demonstrated success in maintaining high satisfaction scores while managing diverse office tasks. Adept at fostering collaboration within teams to achieve organizational goals and improve service delivery.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
Village MD/Summit Health
Jonesboro
06.2020 - 03.2026
- Maintain high satisfaction score by consistently resolving first-call issues, scheduling and refill requests.
- Exceeded monthly quality targets by employing scripted response plans and leveraging personal knowledge base to resolve patient calls effectively.
- Interact with patients to provide and process information in response to inquiries about medication refills, concerns and requests regarding upcoming appointments and procedures.
- Provided patient support during high call volume shifts, ensuring timely assistance for patient inquiries.
- Keep patient information accurate and current to support timely receipt of correspondence, medical testing tools and billing.
- Document patient's desire to have communication with physicians in EMR with detailed cases.
- Transferred triage cases to backdoor lines, facilitating essential clinical communication with staff based on provider location.
Customer Service Representative/Centralized Scheduler
Caremount Medical
POUGHKEEPSIE
11.2019 - 06.2020
- Answered phones and scheduled appointments for multiple specialty physicians, ensuring optimal patient access to care.
- Conducted daily manual patient appointment confirmation calls, enhancing patient attendance rates.
- Explained and verified appointment types, durations, and urgency of visits to ensure patients received appropriate care.
- Verify and enter insurance information for new patients.
- Data entry of patient information into computer system.
- Route calls to appropriate departments and nursing staff.
- Send email correspondence when needed to facilitate call backs to patients from physicians or nursing staff.
- Perform daily maintenance of portal requests for prescriptions.
- Performed essential daily tasks to ensure efficient office operations.
Administrative Assistant
Ethan Allen Staffing/Imaging on Call/Radnet
Poughkeepsie
07.2018 - 03.2020
- Facilitated application completion for onboarding Physicians to secure privileges at contracted facilities.
- Maintain digital and physical Physician files to keep current with state licensure's, education, annual physicals and reappointment's of privileges.
- Performed monthly Primary Source Verification to confirm licensure per state, American Medical Assoc., malpractice, and other requirements were in good standing.
- Collaborated with team on projects to achieve deadlines and objectives.
- Assist with Joint Commission and internal audits to ensure Physician files are meeting standards for recertification.
Specimen Technician/Alternate Lead Processor
Health Quest / Vassar Brothers Medical Center
Poughkeepsie
10.2018 - 10.2019
- Processed inpatient and outpatient laboratory specimens received by in house and outside healthcare facilities contracted with the organization.
- Corrected and ordered proper testing for specimens received.
- Delivered specimens to Technicians for testing and resulting within a timely manner.
- Aliquot specimens as indicated to meet criteria for completion.
- Processed non par insurance specimens for send out to reference laboratories for courier pick up.
- Data entry, filing/scanning of requisitions into patients' EMR, and answer phones.
- Insurance entry and verification.
- Alternate Lead for department and close out of shift.
- Delegated duties as alternate lead.
Front Office Specialist
WELLSTAR HEALTH SYSTEMS
Roswell
08.2018 - 12.2018
- Answer phones, schedule appointments and surgical procedures, insurance verification, collection of co-insurance and copay, retrieve surgical and diagnostic reports, scan and fax documents into electronic medical record, close out and deposit office funds to bank.
Nurse Tech/ Float Pool
EMORY HEALTH CARE
Atlanta
01.2017 - 05.2018
- Vital signs, data entry, glucose monitoring, assist with bariatric surgery recovery, patient transport, float to various units including ICU and ER, phlebotomy and IV insertion, assist with meals and other ADL's.
Unit Secretary/Patient Care Tech
GWINNETT MEDICAL CENTER
Lawrenceville
06.2016 - 04.2018
- Answer phones, physician consult calls, data entry/ physician order entry, order and maintain nourishment and unit supplies, admit and discharge patients, input team assignments into nursing system, vital signs, answer call lights, glucose monitoring, physical therapy assist for orthopedic surgeries and trauma recovery, assist patients with meals and other ADL's, patient transport.
Field Supervisor/ CNA
RIGHT AT HOME
Covington
04.2015 - 07.2016
- Traveled within assigned counties to perform annual spot check visits for caregivers, follow up with client satisfaction, data entry, maintain caregiver schedules, run client errands, and assist clients with ADL's.
Emergency Room Technician
NEWTON MEDICAL CENTER
Covington
09.2013 - 07.2015
- Administered EKG's, IV and Foley insertion. Wound care and minor dressing changes, temporary casting and splinting, triage vital signs and monitoring, code participation and communication of critical information and patient condition to nurses and physicians, monitor and stock supplies in treatment rooms, patient transport.
Unit Secretary/Patient Care Tech
PIEDMONT HOSPITAL
Atlanta
12.2009 - 07.2015
- Vital signs, phlebotomy and specimen collection, ostomy care, glucose monitoring, wound care, bladder irrigation and drain maintenance, assist in transplant surgery recovery, assist patient with ADL's, patient transport.
Patient Care Technician
Vassar Brothers Medical Center
Poughkeepsie
10.2008 - 10.2009
- Vital signs, glucose monitoring, phlebotomy and specimen collection, stock supplies, patient transport, assist patient with ADL's.
Education
Associate of Applied Science - Surgical Technology
Gwinnett Technical College
Lawrenceville, GA01-2008
Nurse Assistant -
Dutchess County Boces
Poughkeepsie, NY01-2003
Medical Assistant -
Allen School
Brooklyn, NY01-2001
High School Diploma -
Clara Barton High School
Brooklyn, NY01-1993
Skills
- Customer Support
- Customer relations
- Product Knowledge
- Conflict Resolution
- Problem Solving
- Data Entry
- McKesson (EMR)
- Epic Systems (EMR)
- Cemer System (EMR)
- Clear Care (EMR)
- Athena (EMR)
- Microsoft Office 365
Accomplishments
Caregiver of the year 2015
Websites
Timeline
Customer Care Representative
Village MD/Summit Health
06.2020 - 03.2026
Customer Service Representative/Centralized Scheduler
Caremount Medical
11.2019 - 06.2020
Specimen Technician/Alternate Lead Processor
Health Quest / Vassar Brothers Medical Center
10.2018 - 10.2019
Front Office Specialist
WELLSTAR HEALTH SYSTEMS
08.2018 - 12.2018
Administrative Assistant
Ethan Allen Staffing/Imaging on Call/Radnet
07.2018 - 03.2020
Nurse Tech/ Float Pool
EMORY HEALTH CARE
01.2017 - 05.2018
Unit Secretary/Patient Care Tech
GWINNETT MEDICAL CENTER
06.2016 - 04.2018
Field Supervisor/ CNA
RIGHT AT HOME
04.2015 - 07.2016
Emergency Room Technician
NEWTON MEDICAL CENTER
09.2013 - 07.2015
Unit Secretary/Patient Care Tech
PIEDMONT HOSPITAL
12.2009 - 07.2015
Patient Care Technician
Vassar Brothers Medical Center
10.2008 - 10.2009
Associate of Applied Science - Surgical Technology
Gwinnett Technical College
Nurse Assistant -
Dutchess County Boces
Medical Assistant -
Allen School
High School Diploma -
Clara Barton High School