T'Erica Edmonds
Statesboro
Summary
Customer support and operations professional with 5+ years of experience in healthcare, retail, and contact center environments. Skilled in billing resolution, HIPAA-compliant support, EMR and CRM documentation, and process improvement. Known for accuracy, efficiency, and cross-functional collaboration to resolve complex customer issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
hims & hers
12.2024 - Current
- Delivered high-volume remote support for patients and providers regarding prescriptions, orders, and telehealth services.
- Maintained HIPAA compliance while reviewing, updating, and documenting patient data in EMR systems.
- Coordinated with providers, pharmacies, and internal teams to resolve issues efficiently.
Customer Service Representative
Home Depot OCC
09.2023 - 07.2024
- Managed a high volume of customer, associate, and store inquiries across multiple channels (calls, chats, and emails), consistently meeting or exceeding service targets.
- Conducted follow-ups and communicated resolutions to ensure customer satisfaction, documenting cases to improve service quality and enable data-driven decision-making.
- Utilized diagnostic tools to resolve complex issues efficiently, collaborating with cross-functional teams to implement solutions and escalate critical matters when needed.
Resolution Coordinator III
Walmart Contact Center
05.2023 - 09.2023
- Managed a high volume of customer, associate, and store inquiries across multiple channels (calls, chats, and emails), consistently meeting or exceeding service targets.
- Conducted follow-ups and communicated resolutions to ensure customer satisfaction, documenting cases to improve service quality and enable data-driven decision-making.
- Utilized diagnostic tools to resolve complex issues efficiently, collaborating with cross-functional teams to implement solutions and escalate critical matters when needed.
Operations Specialist
FPL Food, LLC
Thomasville
11.2021 - 07.2022
- Surpassed daily and hourly KPIs in quality assurance and production accuracy, contributing to a 15% improvement in operational efficiency.
- Conducted regular inspections of production areas, ensuring equipment functionality and product quality, which reduced downtime and minimized losses.
Customer Service Representative
Walmart
Camilla
08.2020 - 11.2021
- Resolved customer complaints with empathy and professionalism, fostering loyalty and repeat business.
- Processed payments and reconciled cash drawers with 100% accuracy, maintaining financial accountability.
- Contributed to team projects and cross-functional initiatives, demonstrating effective collaboration and problem-solving skills.
Education
AAS - Computer Science
Ogeechee Technical College
Statesboro, GASkills
- Customer Support
- Billing and Accounting Resolution
- HIPAA Compliance
- EMR and CRM Systems
- Data Entry and Documentation Accuracy
Timeline
Customer Service Representative
hims & hers
12.2024 - Current
Customer Service Representative
Home Depot OCC
09.2023 - 07.2024
Resolution Coordinator III
Walmart Contact Center
05.2023 - 09.2023
Operations Specialist
FPL Food, LLC
11.2021 - 07.2022
Customer Service Representative
Walmart
08.2020 - 11.2021
AAS - Computer Science
Ogeechee Technical College