Terrika Colbourne

• Answer and direct incoming phone calls in a professional and courteous manner
• Greet and assist building visitors, clients, or staff, ensuring a positive and organized front-office experience
• Prepare, file, and maintain physical and digital records with a high level of accuracy and confidentiality
• Coordinate with other departments such as maintenance or contractors to ensure smooth communication and workflow

• Adhere to all company policies and maintain the confidentiality of sensitive information of residence in the building

• Perform data entry and update databases and with accurate residential information

• Perform weight and balance calculations for outbound flights
• Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain gates.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Coordinated changes to flight itineraries with appropriate air traffic control agencies.
• Prepared detailed reports on operational performance for management review.
• Acted as emergency management leader to address medical emergencies and flight operation obstacles.
• Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights.

• Lash extension application and brow-relavance
• Stocked supplies, such as tweezers, brushes, adhesives and other necessary items.
• Manage customer complaints, and provide solutions.
• Educate customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
• Assisted with client consultations to determine the best type of lash extension for each individual.
• Provided follow-up calls or emails after treatment to ensure client satisfaction.
• Organized appointments according to availability while ensuring that no double bookings occurred.
• Assisted receptionist by answering phones, scheduling appointments and collecting payments.

• Responsible for providing legendary customer service to people desiring to travel, use cargo, or baggage service.
• Provides current and accurate fare, schedule, reservations, and flight arrival/departure information.
• Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets.
• Interpret identification labels, along with baggage and cargo routing tags.
• Patiently handle customer concerns and complaints regarding ticketing and baggage handling.
• Make announcements at the gate and over the general PA system regarding flight activity.
• Check in passengers and their luggage at the ticket counter and gates.

• Lash Extension Application and Brow Relevance
• Kept records of all services rendered in order to track customer satisfaction levels.
• Removed eyelash extensions with oil-based makeup remover and lash glue dissolver.
• Provided aftercare instructions to clients regarding proper care of their eyelash extensions.
• Organized appointments according to availability while ensuring that no double bookings occurred.
• Trained new lash technicians on proper application of eyelash extensions.
• Applied primer and adhesive to natural lashes prior to attaching the mink lash extensions.

• Helped customers find specific products, answered questions, and offered product advice.
• Checked out customers purchases quickly, ensuring accurate price codes, discounts, and providing efficient customer service.
• Greeted customers promptly and responded to questions.
• Verified customer age requirement for alcohol or tobacco purchases.
• Issued receipts, exchanges, refunds, credits, or change due to customers.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Helped with purchases and signed customers up for rewards program.