Tiffany Johnson
Albany
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Administrative Support Specialist
Department of Child Support Services
03.2025 - Current
- Provide administrative and clerical support to child support caseworkers, supervisors, and management.
- Answer direct phone calls, greet visitors, and respond to general inquiries. Prepare, process, and distribute legal documents, correspondence, and case files.
- Enter and update case information in child support databases and tracking systems.
- Maintain filing systems, both electronic and paper, ensuring accuracy and confidentiality.
Deed Specialist Appraiser & Board Secretary
Crisp County Board of Assessors
01.2022 - 02.2025
- Conducted in-depth analysis and verification of property deeds to ensure accuracy and compliance with local, state, and federal regulations.
- Managed and organized a secure database of property records, ensuring all documents were readily accessible and in compliance with data retention policies.
- Accurately recorded meeting minutes, capturing key discussions, decisions, and action items, and promptly disseminated to relevant stakeholders.
- Monitored and updated property records following transactions (sales, transfers), maintaining up-to-date and accurate information.
Customer Service & Apparel Specialist
Walmart
12.2020 - 01.2022
- Enhanced store presentation by maintaining visually appealing and organized displays for the apparel section, driving customer interest, and sales.
- Provided excellent customer service by assisting customers with product selection, addressing inquiries, and ensuring satisfaction with apparel items.
- Assisted in unloading shipments, stocking shelves, and ensuring products were readily available for customers, improving operational efficiency.
Broadcast Operations Specialist
Marquee Broadcasting
06.2019 - 11.2020
- Operated live sports broadcasts in a fast-paced environment, ensuring the seamless execution of commercial playlists, program changes, and network continuity.
- Performed content quality control checks, and ensured smooth ingest and airplay of video content for live events.
- Collaborated with team members to monitor broadcasts, address issues promptly, and ensure reliable program delivery.
Retail Merchandise Associate
Walmart
07.2016 - 04.2019
- Organized and maintained the store, ensuring products were correctly shelved, and easily accessible to customers.
- Assisted in creating visually appealing merchandise displays that increased sales and customer engagement.
- Stayed informed on product trends, and provided expert guidance to customers on apparel choices, enhancing the shopping experience.
Tax Preparation Specialist
Johnson Family Tax Services
01.2015 - 04.2019
- Prepared and filed tax returns, extensions, and tax planning documents, ensuring compliance with tax regulations and deadlines.
- Analyzed client financial records to identify eligible tax credits, deductions, and abatements, maximizing tax savings.
- Utilized specialized accounting software to manage client accounts, ensuring accurate calculations and reports.
Education
Associate degree - Cybersecurity
Albany Technical College
Albany, GA01.2022
Associate degree - Computer Support Specialist
Albany Technical College
Albany, GA01.2020
Diploma - Network Specialist
Albany Technical College
Albany, GA01.2016
Diploma - Business Management
Albany Technical College
Albany, GA01.2016
Skills
- Administrative & Secretarial
- 40-50 WPM
- Database management
- Microsoft Office Suite
- Property & Legal Expertise
- Customer Service & Team Collaboration
- Retail & Sales Proficiency
- Data Entry
- Diagnostic & Troubleshooting
- Product Knowledge & Presentation Techniques
Timeline
Administrative Support Specialist
Department of Child Support Services
03.2025 - Current
Deed Specialist Appraiser & Board Secretary
Crisp County Board of Assessors
01.2022 - 02.2025
Customer Service & Apparel Specialist
Walmart
12.2020 - 01.2022
Broadcast Operations Specialist
Marquee Broadcasting
06.2019 - 11.2020
Retail Merchandise Associate
Walmart
07.2016 - 04.2019
Tax Preparation Specialist
Johnson Family Tax Services
01.2015 - 04.2019
Associate degree - Computer Support Specialist
Albany Technical College
Diploma - Network Specialist
Albany Technical College
Diploma - Business Management
Albany Technical College
Associate degree - Cybersecurity
Albany Technical College