Joquesha Rhodes
Atlanta
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Kroger's
12.2022 - 01.2023
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Housekeeper
Candlewood Suites
03.2001 - 11.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Server
Wraith Atl
03.2020 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Warehouse Worker
ADI Global Distribution
01.2019 - 05.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
Cashier/Customer Service
Wendy's
01.2017 - 10.2018
- Welcome customers, very fast paced environment and help determine their orders.
- Process customer orders and record them in the restaurant database.
- Relay customers' orders to the kitchen staff.
- Ensure all orders are delivered to the customers in a timely manner.
- Accept cash and return the correct change.
Patient Care Assistant
Lakeview Behavioral Health
01.2018 - 07.2018
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Enhanced patient comfort by providing compassionate and attentive care.
Education
High School Diploma -
Cedar Grove High School
Ellenwood, GA05.2015
Skills
- Customer Service
- Cleaning Experience
- Computer proficiency
- Serving Experience
- Retail Sales
- Office Management
- Behavioral Health
- Food Preparation
- Data entry
Timeline
Customer Service Representative
Kroger's
12.2022 - 01.2023
Server
Wraith Atl
03.2020 - 12.2021
Warehouse Worker
ADI Global Distribution
01.2019 - 05.2019
Patient Care Assistant
Lakeview Behavioral Health
01.2018 - 07.2018
Cashier/Customer Service
Wendy's
01.2017 - 10.2018
Housekeeper
Candlewood Suites
03.2001 - 11.2022
High School Diploma -
Cedar Grove High School
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