Tracy Grahl
Atlanta
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
The Collective
11.2021 - Current
- I’ve worked at the Collective a consignment store for local artists for 4 years currently but have worked there on an off for 10 years.. I help developed the business working with the vendors. In addition to running the store, ringing up sales, answering the phone etc. I work with help and advise customers regarding the vendors art.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Mayas Old Is New Vintage Furniture
Owner
10.2020 - 07.2024
- Staging and merchandising/customer sales
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Art Specialist
Northwoods Montessori
01.2003 - 06.2013
- Developed and organized weekly lesson plans
- Organized and led groups of children in joint projects
- Collaborated with teachers and special projects
- Promoted a strong sense of community within the art department through team-building activities and shared projects among students and faculty members alike.
- Managed budgets and resources effectively to ensure smooth execution of art-related events.
Education
Bachelor of Fine Arts - Fine Art And Art History
Ringling College of Art And Design
Sarasota, FLNo Degree - Art Education
Georgia State University
Atlanta, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Customer relations
- Complaint handling
- Computer proficiency
Timeline
Customer Service Representative
The Collective
11.2021 - Current
Sales Mayas Old Is New Vintage Furniture
Owner
10.2020 - 07.2024
Art Specialist
Northwoods Montessori
01.2003 - 06.2013
Bachelor of Fine Arts - Fine Art And Art History
Ringling College of Art And Design
No Degree - Art Education
Georgia State University
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