Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trudie Ann Beamon

Duluth

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Datavant/ Ciox
Alpharetta
05.2024 - Current
  • Handled a high volume of inbound customer calls up to 85 daily resolving issues efficiently and professionally.
  • Respond to patient, provider and lawyer inquiries regarding medical records documentation.
  • Maintain accurate logs and tracking of record request and releases.
  • Collaborate with internal departments to ensure timely and accurate information delivery.
  • Handled incoming calls and provided high-quality service in a fast-paced environment.
  • Maintained customer accounts and reports of customer interactions with details of inquiries, complaints and comments.

Senior Customer Service Representative

Change Healthcare/ Optum
10.2020 - 05.2024
  • Contacted by phone, email, or fax all assigned medical offices/facilities requesting or negotiating specific medical records to be retrieved within a specified time.
  • Maintained thorough documentation, scheduling commitments, contacts, notes and special request in support of successful chart retrieval.
  • Escalate and follow up with internal business partners regarding issues impacting the successful retrieval of charts as well as support to expedite the completion of charts received within project completion dates.

Customer Service Liaison

United Health Group/ Optum
Shelton
10.2019 - 10.2020
  • Answered benefits, claims and pharmacy inquiries by effectively researching, locating and relaying information to customers.
  • Contact care providers on behalf of customers to assist with appointment scheduling or connections with internal specialists for assistance.
  • Demonstrates awareness and compliance with HIPPA regulations.
  • Accurately verified information and updated information databases as necessary.
  • Coordinate and act as a liaison between facilities and patients or referring health care professionals.
  • Educate customers about maximizing the value of their health plan benefits and choosing a quality care provider.

Education

Certified Billing And Coding Specialist -

Training Direct
Danbury
06-2020

Some College (No Degree) -

CUNY Kingsborough Community College
Brooklyn, NY

Skills

  • Customer service
  • Medical records management
  • Data entry
  • Document tracking
  • HIPAA compliance
  • Medical insurance
  • Pharmacy
  • Microsoft Office ( Word, Excel, Outlook)
  • Medical terminology
  • Medical Coding and Billing
  • Filing and data archiving
  • Data entry and order processing

Timeline

Customer Service Representative

Datavant/ Ciox
05.2024 - Current

Senior Customer Service Representative

Change Healthcare/ Optum
10.2020 - 05.2024

Customer Service Liaison

United Health Group/ Optum
10.2019 - 10.2020

Certified Billing And Coding Specialist -

Training Direct

Some College (No Degree) -

CUNY Kingsborough Community College
Trudie Ann Beamon