Tyrell Hizine
Valdosta
Summary
Dynamic customer service professional with a proven track record at Home Depot, excelling in problem resolution and relationship building. Skilled in data entry and call center operations, I consistently enhanced customer satisfaction and retention through effective communication and upselling strategies, contributing to significant sales growth and team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
Lake Park, GA
07.2025 - 10.2025
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Collaborated with team members to streamline service processes and reduce wait times.
- Trained new staff on customer service protocols and company policies.
- Managed product returns and exchanges efficiently, enhancing customer experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Patient Care Technician
SGMC
Valdosta, GA
11.2020 - 05.2023
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in daily living activities, ensuring comfort and dignity for patients.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Sales Representative Team Leader
Convergys
Valdosta, GA
07.2018 - 08.2020
- Led sales team to exceed quarterly targets by implementing effective sales strategies.
- Developed training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify new opportunities for revenue growth.
- Fostered strong client relationships, resulting in improved customer retention rates.
- Collaborated with marketing to create promotional campaigns that boosted sales engagement.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
Cashier
Arby's
Valdosta, GA
05.2015 - 08.2017
- Executed customer transaction processing with precision and efficiency utilizing point-of-sale system.
- Delivered exceptional customer service to foster guest satisfaction and loyalty.
- Oversaw cleanliness and organization of work area to foster a welcoming environment.
- Guided training sessions for new staff on cash handling procedures and store policies.
- Thrived in fast-paced environments while ensuring meticulous attention to detail during peak hours.
- Welcomed customers upon store entry and addressed inquiries with urgency.
- Facilitated customer engagement by identifying and addressing individual needs.
- Adapted to flexible scheduling and additional shifts to ensure operational efficiency.
Education
Cosmetology
Wiregrass Georgia Technical College
Valdosta, GAHigh School Diploma -
Valdosta High School
Valdosta, GA05.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Microsoft PowerPoint
- Data collection
- Technical support
- Filing
- Dispute resolution
Certification
CPR
BLS
Caregiver
Timeline
Customer Service Representative
Home Depot
07.2025 - 10.2025
Patient Care Technician
SGMC
11.2020 - 05.2023
Sales Representative Team Leader
Convergys
07.2018 - 08.2020
Cashier
Arby's
05.2015 - 08.2017
Cosmetology
Wiregrass Georgia Technical College
High School Diploma -
Valdosta High School