Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tysheka Nero

Augusta

Summary

Dynamic Customer Service Representative with a proven track record at Teleperformance USA, excelling in critical thinking and active listening. Recognized for resolving escalated issues and enhancing customer satisfaction, consistently meeting performance metrics. Adept at data entry and collaborating across teams to drive solutions and achieve shared goals.

Overview

2027
2027
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
  • Assisted customers with inquiries and issues, ensuring timely resolution and satisfaction.
  • Utilized CRM software to document interactions and track customer feedback effectively.
  • Collaborated with team members to streamline support processes and improve response times.
  • Adapted communication style to meet diverse customer needs and enhance engagement.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Everise
Augusta Ga
11.2024 - 04.2026
  • Maintained knowledge of products and services to provide accurate information to customers.
  • Resolved escalated complaints by implementing effective problem-solving techniques.
  • Trained new staff on company policies, tools, and best practices for customer support.
  • Contributed to team goals by consistently meeting performance metrics and quality standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Contract Callers
01.2018 - 06.2023
  • Responded to customer requests for products, services, and company information.
  • Assisted customers with inquiries and issues, ensuring timely resolution and satisfaction.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

High School Diploma -

PLC
Augusta
05.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Everise
11.2024 - 04.2026

Customer Service Representative

Contract Callers
01.2018 - 06.2023

Customer Service Representative

Teleperformance USA

High School Diploma -

PLC
Tysheka Nero