Professional Summary
Overview
Work History
Education
Skills
Timeline

Vernell Simmons

Equifax Information Services
Lawrenceville
30
years of professional experience

Experienced customer service professional with a strong background in resolving credit report inquiries, disputes, and account issues. Skilled in active listening, confidentiality, and accurate documentation to support clear communication and timely resolutions.

Work History

Customer Service Representative

20 Years 7 Months
Equifax Information Services | 03.2006 - Current
  • Resolved customer inquiries regarding credit reports, disputes, and account information with accuracy and professionalism.
  • Guided callers through dispute resolution steps, ensuring timely updates and clear communication.
  • Interpreted consumer data to verify identity, review documentation, and protect confidentiality requirements.
  • Documented detailed case notes in CRM systems to maintain compliant service records.

Real Estate Taxes

6 Years 4 Months
ZC Sterling | 06.2000 - 10.2006
  • Demonstrated respect and friendliness toward team members.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Adapted work schedule to accommodate night, weekend, and holiday shifts. across nights, weekends, and holiday shifts.
  • Worked flexible hours across night, weekend, and holiday shifts.

Real Estate Taxes

8 Years 11 Months
Transamerica Tax Service | 06.1996 - 05.2005
  • Identified issues, analyzed information, and provided solutions to problems.
  • Resolved problems, improved operations, and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma

Jefferson Davis | Montgomery | 01-1979

Skills

Customer service
CRM documentation
Customer relations
Problem resolution
Relationship building
Conflict resolution
Customer issue analysis
Data management

Timeline

Customer Service Representative

Equifax Information Services
03.2006 - CurrentRead More

Real Estate Taxes

ZC Sterling
06.2000 - 10.2006Read More

Real Estate Taxes

Transamerica Tax Service
06.1996 - 05.2005Read More

Jefferson Davis

High School Diploma
Read More
Vernell Simmons