Experienced customer service professional with a strong background in resolving credit report inquiries, disputes, and account issues. Skilled in active listening, confidentiality, and accurate documentation to support clear communication and timely resolutions.
Work History
Customer Service Representative
20 Years 7 Months
Equifax Information Services | 03.2006 - Current
Resolved customer inquiries regarding credit reports, disputes, and account information with accuracy and professionalism.
Guided callers through dispute resolution steps, ensuring timely updates and clear communication.
Interpreted consumer data to verify identity, review documentation, and protect confidentiality requirements.
Documented detailed case notes in CRM systems to maintain compliant service records.
Real Estate Taxes
6 Years 4 Months
ZC Sterling | 06.2000 - 10.2006
Demonstrated respect and friendliness toward team members.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Adapted work schedule to accommodate night, weekend, and holiday shifts. across nights, weekends, and holiday shifts.
Worked flexible hours across night, weekend, and holiday shifts.
Real Estate Taxes
8 Years 11 Months
Transamerica Tax Service | 06.1996 - 05.2005
Identified issues, analyzed information, and provided solutions to problems.
Resolved problems, improved operations, and provided exceptional service.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.