Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vernicia E Janigan

Hampton

Summary

Hardworking, Dependable Customer Service Representative with a proven track record at O'Reilly Auto Parts, excelling in high-stress situations and conflict resolution. Demonstrated ability to increase customer loyalty through honesty and effective problem-solving. Skilled in both critical thinking and data entry, ensuring efficient and satisfactory resolutions that benefit both the company and its customers.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

O'Reilly Auto Parts
Forest Park
06.2006 - 02.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.Handle inbound/outbound UPS.Packaging,Inventory
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Newnan High School
Newnan, GA
05-1987

Skills

  • Customer service
  • Customer relations
  • Problem resolution
  • Conflict resolution
  • Active listening
  • Critical thinking
  • Data analysis
  • Dispute resolution
  • Time management
  • Technical support
  • Product knowledge

Timeline

Customer Service Representative

O'Reilly Auto Parts
06.2006 - 02.2025

High School Diploma -

Newnan High School
Vernicia E Janigan