Vicki Poynter
Stockbridge
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
IAA Inc.
09.2021 - Current
- Assisted customers at the front counter with vehicle pick up, payments, personal item retrieval and account information.
- Processed incoming vehicle titles
- Completed vehicle titles and ensured the buyer received them according to the method chosen.
- Managed expenses and paid tow drivers
- Served as a dispatcher for vehicle pick up and delivery
- Assisted Office Supervisor with various tasks
Office Manager
Stockbridge DUI School
01.2016 - Current
- Managed day to day operations for a state certified facility.
- Obtained confidential information from clients and completed clinical assessments.
- Enrolled clients and organized classes for DDS and Judicial requirements.
- Increased sales by 45%
- Organized and restructured filing system and record keeping
- Contributed ideas and procedures to other school locations
- Assisted owner with other business ventures.
Office Manager
G-III Mechanical Services, LLC
01.2011 - 01.2012
- Responsible for scheduling work orders for tenant maintenance and repairs.
- Collaborated with property management companies to ensure promptness of technicians and quality of work.
- Communicated with tenants to confirm work order completion and satisfactory service was received.
- Created proposals and invoices
- Accounts receivable
Listing Coordinator
Harry Norman, Realtors
01.2010 - 01.2012
- Provided administrative assistance to the broker and real estate agents.
- Answered phone calls and greeted guests.
- Inventory control and purchasing.
- Checked listings for compliance and entered them into multi listing systems.
- Reviewed sales contracts and closing documents for accuracy
- Created marketing materials and advertised properties in various outlets.
Production Manager Assistant
Adams Homes AEC, LLC
01.2007 - 01.2009
- Provided administrative assistance to the Production Manager and office staff
- Compiled vendor and subcontractor pricing
- Created pricing spreadsheets
- Obtained insurance certificates from subcontractors and verified compliance
- Assisted with field inspections and permitting
Office Manager
Coldwell Banker Bullard Realty
02.2002 - 06.2006
- Provided administrative assistance to the managing broker, owner and over 65 real estate agents
- Operated multi-line switchboard and greeted guests
- Entered listings into multi listing services and various websites
- Created marketing materials and ordered agent supplies
- Reviewed sales contracts for accuracy and compliance
- Maintained office inventory of signage, lock boxes and office supplies
- Coordinated company events and reserved venues, catering, etc.
Education
High School Diploma -
Morrow High School
MorrowSkills
- Customer Service
- Accounts Receivable
- Accounts Payable
- Microsoft Teams
- Microsoft Outlook
- Payroll
- Office Management
- Purchasing
- Data Entry
- Proposal Writing
- MS Office Suite
- Sales and Collections
Timeline
Customer Service Representative
IAA Inc.
09.2021 - Current
Office Manager
Stockbridge DUI School
01.2016 - Current
Office Manager
G-III Mechanical Services, LLC
01.2011 - 01.2012
Listing Coordinator
Harry Norman, Realtors
01.2010 - 01.2012
Production Manager Assistant
Adams Homes AEC, LLC
01.2007 - 01.2009
Office Manager
Coldwell Banker Bullard Realty
02.2002 - 06.2006
High School Diploma -
Morrow High School