Victor Gonzalez
Jonesboro
Summary
Dynamic ACC Service Technician with a proven track record at Walmart, excelling in oil changes and tire repairs. Recognized for outstanding customer service and adept at managing multiple appointments. Flexible and adaptable, I consistently exceed productivity targets while ensuring transparent communication with clients, fostering trust and satisfaction.
Overview
2
2
years of professional experience
Work History
ACC Service Technician
Walmart
09.2024 - Current
- Changed oil and filters in customer vehicles
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Consistently met or surpassed productivity targets by effectively managing time and resources, demonstrating commitment to excellence.
- Delivered exceptional customer service by addressing concerns and answering inquiries in a friendly and professional manner.
- Prioritized tasks effectively to manage multiple appointments simultaneously without compromising quality of service.
- Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
Parts Specialist
Oreily's Auto Parts
11.2022 - 09.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
No Degree - Automotive Technician
UEI College
Morrow06-2025
High School Diploma -
Mundy's Mill High School
Jonesboro, GA05-2024
Skills
- Oil change expertise
- Tire changing and rotation
- Flexible and adaptable
- Maintenance scheduling
- Customer service
- Battery replacements
- Automotive lift operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
ACC Service Technician
Walmart
09.2024 - Current
Parts Specialist
Oreily's Auto Parts
11.2022 - 09.2024
No Degree - Automotive Technician
UEI College
High School Diploma -
Mundy's Mill High School
Similar Profiles
Lori VayoLori Vayo
Customer Service Representative at WalmartCustomer Service Representative at Walmart
SHAKERRA JACKSONSHAKERRA JACKSON
Lift Operator at WalmartLift Operator at Walmart
SHEHNAZPREET KAURSHEHNAZPREET KAUR
Customer Service Representative at WalmartCustomer Service Representative at Walmart