Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Victor Gonzalez

Jonesboro

Summary

Dynamic ACC Service Technician with proven expertise in oil changes and tire servicing at Walmart. Recognized for exceeding productivity targets and delivering outstanding customer service. Skilled in maintenance scheduling and adept at managing multiple tasks efficiently, ensuring high-quality service and customer satisfaction. Bilingual support enhances communication and trust with diverse clientele.

Overview

3
3
years of professional experience

Work History

ACC Service Technician

Walmart
Fayetteville
09.2024 - Current
  • Proficient in conducting oil changes on diverse vehicle makes and model years, ensuring adherence to manufacturer specifications and best practices.
  • Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
  • Consistently met or surpassed productivity targets by effectively managing time and resources, demonstrating commitment to excellence.
  • Delivered exceptional customer service by addressing concerns and answering inquiries in a friendly and professional manner.
  • Prioritized tasks effectively to manage multiple appointments simultaneously without compromising quality of service.
  • Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.

Parts Specialist

Oreily's Auto Parts
Hampton
11.2022 - 09.2024
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Education

High School Diploma -

Mundy's Mill High School
Jonesboro, GA
05-2024

Some College (No Degree) - Automotive Technician

UEI College
Morrow

Skills

  • Oil change expertise
  • Tire servicing and inspections
  • Flexible and adaptable
  • Maintenance scheduling
  • Customer service
  • Battery replacements
  • Automotive lift operation
  • Brake system militance

References

ACC(Auto Care Center) Team Lead: Morris Matthews

Contact Info:404-558-6734

ACC Coach/Manager: Dave Chappell,

Contact Info: 404-801-6259

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

ACC Service Technician

Walmart
09.2024 - Current

Parts Specialist

Oreily's Auto Parts
11.2022 - 09.2024

High School Diploma -

Mundy's Mill High School

Some College (No Degree) - Automotive Technician

UEI College

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Victor Gonzalez