Vanasia Wright
Cordele
Summary
Healthcare administrative professional skilled in managing front office operations and delivering exceptional customer service in clinical environments. Expertise in EMR systems, insurance verification, and appointment management. Currently pursuing an MBA in healthcare management to strengthen strategic contributions to healthcare operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Client Care Specialist
Fyzical Therapy & Balance Centers
Vienna
02.2024 - Current
- Oversaw front office operations for a busy therapy and rehabilitation clinic.
- Coordinated patient scheduling, registration, and appointment confirmations to enhance workflow.
- Delivered exceptional customer service to boost patient and staff satisfaction.
- Enhanced patient experience through effective communication and problem-solving, increasing retention rates.
- Verified insurance coverage and assisted patients with intake documentation.
- Maintained accurate electronic medical records while ensuring HIPAA compliance.
- Managed multi-line phone systems, responding to patient inquiries professionally.
- Assisted with administrative reporting, data entry, and office organization.
Education
Master of Business Administration - Healthcare Concentration
Albany State University
Albany, GA05-2026
Bachelor of Science - Health & Human Performance, Exercise Science Concentration
Albany State University
Albany, GA05-2024
Associate of Science - Occupational Therapy Assistant
Albany State University
Albany, GA12-2021
Skills
- Patient scheduling
- EMR/EHR expertise
- Medical terminology
- HIPAA compliance
- Insurance verification
- Patient communication
- Care coordination
- Client relationship management
- Appointment coordination
- Reception responsibilities
- Patient intake systems
- Medical scheduling platforms
- Microsoft Office Suite
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Google Workspace
- Call handling techniques
- Customer service
- Patient intake systems
Certification
- Basic Life Support (BLS) Certified
- HIPAA Trained
Additional Qualifications
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Ability to maintain confidentiality and professionalism in healthcare settings
- Team-oriented with a patient-focused approach
- Adaptable in fast-paced healthcare environments
Timeline
Lead Client Care Specialist
Fyzical Therapy & Balance Centers
02.2024 - Current
Master of Business Administration - Healthcare Concentration
Albany State University
Bachelor of Science - Health & Human Performance, Exercise Science Concentration
Albany State University
Associate of Science - Occupational Therapy Assistant
Albany State University