WILLIE D. DAVIS, IV
East Point
Summary
I'm Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I'm proficient in most Microsoft applications such as WORD, POWERPOINT and EXCEl. I've worked with Sales Force as well and have achieved a certificate for learning TABLEAU.
Overview
8
8
years of professional experience
Work History
ORDERING COORDINATOR
THE HOME DEPOT
06.2022 - Current
- Responsible for the ordering of the installation materials for the service providers for jobs based on the ETA of ordered materials
- Point of contact for service providers, field personnel, vendors, branch support, and any parties as required to answer calls and emails as well as directing caller to appropriate department for any issue not able to resolve first touch
- Maintain customer service levels as defined by the business and use of multiple systems as required
- Log and track all orders Change Orders, services, and any inquiries related to ordering into LMS/FSL
- Track and update orders jobs by obtaining the proper documentation from the vendor(s) and processing all necessary information
- Identify factors that prevent a job without an ETA from being ordered through daily tracking of jobs and partner with field contacts and/or OM to create resolutions
- Manage daily workload for assigned areas and branches in assigned book of business by reviewing job categories and partner with other HDE contact center departments to get to ordered status and.
INSTALLATION SERVICE COORDINATOR
THE HOME DEPOT
06.2016 - Current
- Responsible for the coordination of the installation process through scheduling service providers for jobs based on the ETA of ordered materials and/or permits
- Point of contact for customers, service providers, field personnel, vendors, branch support, and any parties as required to answer calls and emails as well as directing caller to appropriate department for any issue not able to resolve first touch
- Maintain customer service levels as defined by the business and use of multiple systems as required
- Log and track all installations, services, and any customer inquiries related to installations into LMS/FSL
- Track and close completed jobs by obtaining the proper documentation from the installer and processing final payments based in information from the customer
- Identify factors that prevent a job with an ETA from being scheduled through daily tracking of jobs in a specific book of business and partner with field contacts and/or OM to create resolutions
- Manage daily workload for assigned branch(es) in assigned book of business by reviewing job categories without ETA and partner with other HDE contact center departments to get to ordered status and scheduled.
APPOINTMENT COORDINATOR
TBC Cleaning Services
- Responsible for the Management and coordination of scheduling appointments for Clients regarding residential cleaning
- Point of contact for prospective clients
- Maintain customer service levels as defined by the business and use as required
- Log and services, and any customer inquiries
- Track and close completed jobs by obtaining the proper documentation from the venue or contact person and processing final payments based in information from the customer.
Education
Associates Degree - Computer Electronic Technology
ITT Technical Institute
01.2012
Skills
- Customer Service
- Customer Support
- Customer Satisfaction
- Team Leadership
- Time Management
- Verbal and written communication
- Attention to Detail
- Dependable and Responsible
- Multitasking
Accomplishments
- I have achieved over 30 Homers in my time THD.
- Member of the National Technology Honors Association
- Current and charter member, VP of Membership for Toastmasters Club Let's Get It Talking # #6599388
Additional Information
- National Technology Honors Association,
- LET’S GET IT TALKING (L.G.I.T.), 6599388
- Tableau Certification
- Proficient in most Microsoft Applications
- Proficient in Sales Force,
Affiliations
- Toastmasters, NTHA, ASCAP
Music production , Acting, Writing
- Self produced 9 albums, released over 100 songs and have 3 songs used in soundtracks or mixtapes.
- Author of 6 books currently working on #7
- Write and perform Poetry and Spoken Word
Timeline
ORDERING COORDINATOR
THE HOME DEPOT
06.2022 - Current
INSTALLATION SERVICE COORDINATOR
THE HOME DEPOT
06.2016 - Current
APPOINTMENT COORDINATOR
TBC Cleaning Services
Associates Degree - Computer Electronic Technology
ITT Technical Institute
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