Xania Johnson
Kennesaw
Summary
Dedicated professional with experience in team operations and cash handling. Known for exceptional training abilities and adaptability, effectively managing team dynamics to meet service goals and resolve customer inquiries swiftly.
Overview
4
4
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
Atlanta, GA
09.2024 - Current
- Supervised team operations during peak hours to ensure efficient service delivery.
- Trained new employees on smoothie preparation and customer service protocols.
- Managed inventory levels and restocked supplies to maintain operational efficiency.
- Assisted in implementing promotional campaigns to increase sales and customer engagement.
- Ensured compliance with health and safety regulations in food preparation areas.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Monitored staff performance, providing feedback to improve individual skills and team dynamics.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Sales Associate
Pacsun
Atlanta, GA
11.2025 - 03.2026
- Analyzed sales trends to identify opportunities for upselling and cross-selling to customers.
- Developed relationships with customers, addressing inquiries and resolving issues effectively for satisfaction.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Burlington
Atlanta, GA
07.2025 - 01.2026
- Processed transactions accurately and efficiently, ensuring smooth customer experiences.
- Assisted customers in locating products, enhancing overall satisfaction and service quality.
- Managed cash register operations, maintaining accurate cash drawer balances throughout shifts.
- Implemented promotional strategies to increase sales of featured items during peak seasons.
- Resolved customer inquiries and complaints promptly, improving retention and loyalty rates.
- Greeted customers entering store and responded promptly to customer needs.
Sales Associate
DSW
Dunwoody, GA
12.2024 - 08.2025
- Provided exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Assisted in inventory management, ensuring product availability and organization on the sales floor.
- Collaborated with team members to achieve daily sales goals and maintain store standards.
- Trained new associates on sales techniques and product knowledge, promoting team efficiency.
- Implemented visual merchandising strategies, optimizing product displays to drive customer engagement.
- Led promotional events, increasing foot traffic and boosting overall store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Shift Leader
Dunkin' Donuts
Smyrna, GA
07.2022 - 04.2025
- Collaborated with management to optimize workflow processes and reduce service times.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Host
Cheesecake Factory Inc
Atlanta, GA
07.2024 - 12.2024
- Greeted and seated guests promptly to enhance dining experience.
- Managed waitlists effectively, optimizing table turnover and guest satisfaction.
- Assisted in training new hosts on service standards and operational procedures.
- Collaborated with kitchen staff to ensure timely food delivery for guests.
- Handled guest inquiries and resolved issues, maintaining a positive atmosphere.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - Film And Media
Georgia State University
Atlanta, GA05.2028
High School Diploma -
Campbell High School
Powder Springs, GA05.2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Training assistance
- POS system operation
Timeline
Sales Associate
Pacsun
11.2025 - 03.2026
Cashier
Burlington
07.2025 - 01.2026
Sales Associate
DSW
12.2024 - 08.2025
Shift Leader
Tropical Smoothie Cafe
09.2024 - Current
Host
Cheesecake Factory Inc
07.2024 - 12.2024
Shift Leader
Dunkin' Donuts
07.2022 - 04.2025
Bachelor of Arts - Film And Media
Georgia State University
High School Diploma -
Campbell High School