Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xylan Robinson

Augusta

Summary

Proven customer service professional with a track record of enhancing customer satisfaction at Freddy's Frozen Custard & Steakburgers. Demonstrates strong work ethic and integrity, coupled with exceptional customer assistance skills. Achieved high accuracy in transactions and multitasking, significantly improving guest experience. Expert in customer service and adept at creating a welcoming environment, showcasing patience and empathy. Committed and hardworking Job-seeker with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Pizza Hut
02.2025 - 08.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered phones and tended to customers in a timely and orderly fashion.

Hostess

Longhorn
11.2023 - 01.2025
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

No Degree -

South Gwinnett Highschool
05.2024

Skills

  • Customer Service
  • Customer Assistance
  • Critical thinking
  • Active listening
  • Payment processing
  • Customer satisfaction measurement
  • Appointment scheduling

Timeline

Customer Service Representative

Pizza Hut
02.2025 - 08.2025

Hostess

Longhorn
11.2023 - 01.2025

No Degree -

South Gwinnett Highschool

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Xylan Robinson